A+ Guide To It Technical Support
10th Edition
ISBN: 9780357108291
Author: ANDREWS, Jean.
Publisher: Cengage,
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Chapter 13, Problem 19TC
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Given: Carrie has been assigned with a ticket because of an error, which states that the server has no storage space left.
To find: The best Windows tool that Carrie uses to troubleshoot the server.
Solution:
There are various tools available that Carrie can use to troubleshoot the server, but the most important tool is Windows PowerShell...
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A small insurance company has an online application system that allows its customers to interactwith the business (e.g., log claims). Backups of the customers’ details are done on a spreadsheetdocument stored on Google drive. However, anyone who has access to the Google drive link ofthe file can view and modify all the customer details. On the backup, the system administratordoes not have visibility of the modifications made on the file.
By analysing the scenario above, use the security design principles to criticise theoperations of the small insurance company and propose any two simple controlsthat could influence a good security program.
You'd rather detect failed log-in attempts, right?
READ THE SCENARIOS THOROUGHLY.
1.) You are a system administrator in a data center. On your shift, the OS of the main server suddenly encounter an error in one of its process. The person from earlier shift said that he didn’t change anything except apply some basic update in some part of the system. Upon your checking, the change was made in the root, which will have a great impact. Write an Incident Report as the person in the scene on what has happened. Make it detailed as if you were reporting an accident or a crime. Check online for some template.
2.) In a flow diagram, illustrate how processes are initiated. Label these figures as much as possible for a more elaborate answer.
3.) Based on the previous question, in what phase or instance does processes encounter errors or crash?
4.) List down different process types and explain their differences.
Chapter 13 Solutions
A+ Guide To It Technical Support
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