Concerns And Complaint In Care Home Essay

The most complains comes from service user or families, which are worried about them. As a care staff I have responsibility to take the complaint, if I can solve the problem. If I can’t manage with complaint I have to report problem to senior staff or manager. Very important is to promise to person that we will do our best to solve the problem to keep them come, but we can’t say we will do that. It is about building the trust. If you promise to do that person trust you and if you can’t manage, person will be very disappointed. When you say that you do your best, person will trust you but if you will not manage, that disappointing will not be so strong as you didn’t promised for sure.

I assisted with the content of our Service User Guide in this pack I have devised a section which includes a piece about expectations on how complaints will be dealt with. This

This essay aims to represent an argument between two view points: to remain in their own homes with ongoing support from families and the health system or going to residential aged care of elderly in Australia. Especially, it deals with the issue of increasing ageing population in Australia includes statistical information highlighting some causes and telltales. The context presented is economic and social. It also looks at the effects that increasing of the ageing population has on society, the individual and the Australian economy.

Informal care is unpaid care that may be provided by family, friends or neighbours. (Brodsky, Habib and Hirschfield, 2003) state “Informal Care is by far the dominant form of care throughout the world.” This essay will state how important informal care is in modern society and how this has affected current social policy. It will define what the differences are between informal and formal care, what exactly informal care consists of, what a carer is, include statistics about informal carers, explain what the mixed economy of care means and conclude the importance of informal care in society.

I am seeking to find a home for my 76 year old Grandfather Leroy. It is becoming increasingly difficult for him to take care of himself and no family members are available to take care of him as it is becoming a full time job. He was diagnosed with colon cancer a few years back and his disease, in conjunction with chemotherapy, has taken away his capacity to care for himself. He was also recently diagnosed with Parkinson¡¯s disease. The name of the Nursing home that I chose to evaluate is the Lakeview Nursing Center.

The provision of culturally appropriate care involves meeting the expectations of diverse groups of clients by identifying, respecting and promoting their individual cultural characteristics and practices. (Grewal:291) In the context of maternal health care, cultural safety has significant implications for health care accessibility for immigrant women, whose identities represent myriad cultures.

HR should clearly communicate the policy for raising a grievance (eg informal complaints, written complaints, how complaints may be escalated and estimated timescales). Explain that the organisation values it’s customers and wishes to resolve any problems that may arise. Ensure customers feel assured that their issues will be taken seriously and dealt with confidentially and encourage customers to feedback any issues before they intensify.

By ensuring we have a robust and efficient complaints procedure in the care home we are giving service users and their families the confidence that we try and do everything right the first time, but that, should we not achieve this, then there are avenues in which relatives or visitors to the home can complain about an issue. The guidance that is in place is in line with more national guidelines regarding complaints. For example the complaints procedure that Morden college nursing home have adopted is very similar to that in the NHS whereby time frame are set out and rights are protected for all parties. The fact that there are regulatory requirements also means that each complaint is dealt with in the same way and there are standards for

It is vital to have effective communication between professionals and organisations so that service user is protected. When there are any changes such as improvement in service users or degrading in their health conditions or if there is a suspicion of abuse, information must be shared by communication. By communicating, they are able to monitor the service user's well being and they can be up to date with information of service users. They are able to take action and ensure that service user's needs are

Just the mere mention of “nursing home” causes most people to shudder and think, “I would never put my relative in such a ghastly place.” There are a great deal of horror stories that stem from nursing homes, most along the lines of , “ My mother was neglected after I put her in a nursing home. I would go to visit her and she would be lying in urine and have a new bruise, different than the one that was there last time.” There seems to be this popular perception that nursing homes are places where aging people go to wait out their final days and die; this causes many individuals to shun them. People are too caught up on these negative stories they

I am so glad we all made it this far. I am sure everyone is excited to see the end of this journey and to receive our long awaiting DPT after our name.

Home Care – The Benefits of Word Puzzles and Word Games in Senior Home Care

I provide in home care for my Grandmother, who being older has several health problems including kidney failure. On a normal day, my grandmother can do pretty much anything she likes, however there are long stretches of time in which she cannot do anything for herself. On day, I noticed she was talking out of her head, not making any since, could not stay awake for more than a few minutes, could not hold on to anything (resulting from tremors racking her body), and was not herself. On a normal day, my grandmother is sharp as a take, but this day she could not properly articulate what was going on, or what she wanted. Knowing something was, defiantly wrong I took her to the hospital. Once admitted we found that her kidneys wear nearing end stage

Meta Description: Why do some people think twice about hiring elderly home care? Debunk 8 myths about home care and discover why it’s actually an ideal senior care option.

Landon (1980) also argues that it is extremely useful to study the complaining process and that companies can benefit greatly from the process of endeavoring to understand the causes, types, motives, and style of consumer complaining. The author explains that the complaint process involves the consumer 's evaluation of dissatisfaction and the choice to make the dissatisfaction known. The interaction between the consumer and the responsible party represents a process of confrontation and negotiation.