Why Is Duty Of Care Important

The resident has a great social structure and encouragement as the resident is visited by friends and family on a daily bases and is loved by all who meets him. The resident has a room with a bed and television as to help him feel more at home the family is ask to provide the resident with favorite pillows, pictures and other items to make the room be a better environment. The resident is very restless and unsettled no matter the effort put in by those that are around the resident. He is angry at himself and the world but can’t express this feeling the resident is lashing out at all the staff and even the family that is so lovingly caring for him.

Carers in Oban house care home in Croydon were recorded in around 2012 to be ignoring bedridden 98-year-old Yvonne Grant cries for help for2 ½ hours despite her calling for assistance 321 times including 45 requests to be taken to the toilet. When a carer finally acknowledged her cries, she told Yvonne to use incontinence pads which was something that Yvonne wasn’t comfortable with doing. Staff then tried to make her walk to the toilet but when she was unable to; they dropped her roughly back on to the bed. Yvonne had been living in the care home since 2010 and during the last years of her life her family began to worry about the quality of care that she was receiving with staff ignoring any concerns that the family had. The family also stated that there was something incorrect with staffs attitudes and quality of nursing. Yvonne’s granddaughter Vanessa Evans hid a camera in her room on three occasions after concerns about bruising on Yvonne’s hands and making mistakes with medication. When the family revealed that they had been recording the abuse and neglect they stated that she gave up on life two days after. Yvonne died in January 2013 due to the lack of care she received. The family passed the video evidence on to the CQC who then launched an investigation.

1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own home

Nursing home staff misconduct can fall under a variety of categories. The most common type of misconduct is neglect. However, in a study published in 2010, over 50% of nursing home staff admitted to mistreating older patients within the year prior to the study. This mistreatment included:

When a resident is suffering from neglect their needs have not been met by their nurse’s assistant.

When a resident is suffering from neglect their needs have not been met by their nurse’s assistant.

Using the quality standards set by CQC, Code of Conduct etc by care staff results in delivering best-quality service . Heath care professionals such as doctors, senior nurses, and nurses define quality in term of service user’s outcomes and result of care. The professionals are motivated to make a high quality decisions concerning service user’s health and demonstrate adequate skill in order to promote high quality care. The service provider’s commitment and effort depend on their ability to carry out their duties in a best possible way in order to promote quality of services request (Imison, C., and Bohme, R., 2012).

This situation is s on the lack of ethical care and moral of the elderly. Or elderly come with many impairment when they reach the extended care units. As a care provider one must always be aware of that the dignity for the client comes. I return to my regular position after three months of working grave yards to find that the residents were being brought to the dining room in the hospital gowns. Open backs, briefs exposed, no sweater or lap blankets, and wet briefs. I was mortified to say the least when I confronted some of the staff they told me it was because they were always short on time and that most of the resident did not even notice anyway. Needles to say this is where I started to whistle blow.

If a service does not perform well, the Care Inspectorate is on hand to lend support, so the service can improve their standard of care. However, if a service still does not improve, the Care Inspectorate have the power to close the service down permanently.

I would have set up a complaint/compliment box at the front of the office for patients to anonymously leave complaints as well as compliments to help improve the practice. As for staff members that have a patient who has a complaint they should handle the complaint with concern and empathy and if it is an emergency issue that it be dealt with immediately, as well as letting the patient know that you will forward the complaint to the physician who will deal with the complaint at a higher level of

Duty of care is defined as a responsibility to protect people who work for you, apply your services and are affected by your decisions from any potential harm to come. Attributes leader need to properly perform their care consist of being alert of ones surrounding, taking caution in their choices and being able to foresee any possible injuries to safeguard people from them. Therefore, managers require suitable training to learn how to risk assess a situations in order to correctly demonstrate their caring roles among the society and particularly their employees. As a result of behaving ethically, mangers will gain a competitive advantage in the form of brand loyal customers and be able not only to retain their existing employees but also draw

To correct the first complaint I would ensure the head of staff receives some training and is told that the entire staff needs guidance to work better. The residents need to be treated with quality treatment, and quality improvement is needed for the resident’s well being. To correct the complaint about the free from accidents hazards and maintain accurate supervision to avoid accidents, I would have the management of the staff create an action plan with supervision. The plan will include safety measures that every staff worker knows about and how to implement them into daily activities. These corrections should help improve customer service and clinical care

Part A: Whether the directors are in breach of their duties of care, skill and diligence

Duty of care is the legal obligation of person or organization to take reasonable care and measures to avoid any behaviours or omissions that could foreseeably harm others. Originally, foreseeability is the element appeared to be the sole determinant of duty of care and it was developed by the ‘neighbour’ principle – Donoghue v Stevenson. However, currently three-stage approach from Caparo Industries plc v Dickman is the latest test, which consist of foresight, proximity as well as fair and reasonable.

The legal definition of a duty of care and negligence is very complex. It primary concerns itself with relationship between the defendant and the claimant, it must be established that there is an obligation upon the defendant to take proper care to avoid causing injury to the claimant in all circumstances.