From 5 a.m. to 6 a.m., four callers contact a help desk. The callers spend 2, 5, 3,and 10 minutes on their calls. What is the average flow time of a caller at this help desk?
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From 5 a.m. to 6 a.m., four callers contact a help desk. The callers spend 2, 5, 3,
and 10 minutes on their calls. What is the average flow time of a caller at this help desk?
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- Explain in a queueing analysis what are the most typical measurements of system performance?What are several psychological alternatives to queue management, and why does a boss like to employ them?The prudential bank manager wants to improve its quality of service by reducing customer waiting times. To that end, a team of experts is needed to design what could be the best queuing strategy in order to have the minimum waiting time. Assuming your part of the team, what's the best queuing strategy to reduce the client's waiting time?
- Fatema, Mariam, and Layan are three dental hygienists who work for Dr. Amnah at Family Dentistry. All three hygienists do pretty much the same thing every day. On an average, they see 12 people every day for regular teeth cleaning which involves cleaning, flossing, and normal checkup. Dr. Amnah, on the other hand, has quite unpredictable job. She has to respond to all types of teeth-related emergencies including having to do surgeries. All three hygienists always try to help each other out, have a very good attitude in general toward each other, and keep each other informed about matters that are relevant to them and to Dr. Amnah. Fatema specifically takes on the role of attending all community-related voluntary meetings and functions where Family Dentistry may have a stake or are asked for involvement. On her own time, she keeps up on all dental regulations and business-related news that may have an impact on the firm. Mariam speaks up and offers constructive suggestions regarding…How does an event improve the smooth queue management?Consider a bank branch that has three distinct customer arrival patterns throughout the day, as measured by average arrival rates (below). Morning (8:30 - 11:30): arrival 1 = 47 per hour. %3D Lunch (11:30 - 1:30): arrival 2 = 70 per hour. Afternoon (1:30 - 4:00): arrival 3 = 30 per hour. Regardless of the time of day, the average time it takes for a teller to serve customers is 3.17 minutes. Because of competition with other banks in the area, management has developed an internal goal to keep the average customer wait before service to be less than 4 minutes. With that in mind, answer the following: a. During the morning period, what is the minimum number of tellers that the bank needs to hire to achieve the 4-minute service goal mentioned above? [ Select] b. During lunch, what is the minimum number of tellers that the bank needs to hire to achieve the 4 minute service goal mentioned above? [ Select ] c. In the afternoon, what is the minimum number of tellers that the bank
- Comment on the tension between cost management and customer satisfaction management in a call center situation.Service discipline refers to guidelines on how to improve service quality in a waiting line system. Is this true or false?The following information pertains to telephone calls to a motel switchboard on a typical Tuesday.PeriodIncoming Rate(calls perminute)Service Rate(calls per minuteper operator)Number ofOperatorsMorning 1.8 1.5 2Afternoon 2.2 1.0 3Evening 1.4 0.7 3a. Determine the average time callers wait to have their calls answered for each period and theprobability that a caller will have to wait for each period.b. For each case in the previous problem, determine the maximum line length for a probability of96 percent.
- Taylor Swiftt works at a call center as an analyst. In her role, she is tasked with data administration and finding patterns in the data generated from all of the customer service interactions that take place. She has been asked to create a visualization of this data so that she can see at what time most service calls come in during the week. What would you recommend that Taylor develop so that her supervisor can see when calls are coming in, live? Choose the best answer from the options available. Group of answer choices A daily report An interactive dashboard A crystal ball A narrativeDo doctors' offices generally have random arrival rates for patients? Are service times random? Under what circumstances might service times be constant?