A call center receives 25 callers per minute on average. On average, a caller spends1 minute on hold and 3.5 minutes talking to a service representative. On average, howmany callers are “in” the call center (meaning that they are either on hold or talking to aservice representative)?
A call center receives 25 callers per minute on average. On average, a caller spends1 minute on hold and 3.5 minutes talking to a service representative. On average, howmany callers are “in” the call center (meaning that they are either on hold or talking to aservice representative)?
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
Problem 9P
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A call center receives 25 callers per minute on average. On average, a caller spends
1 minute on hold and 3.5 minutes talking to a service representative. On average, how
many callers are “in” the call center (meaning that they are either on hold or talking to a
service representative)?
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