At the 5% level of signif center are answered with conclusion?

MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
icon
Related questions
Question
a. Call centers today play an important role in managing day-to-day business communications with
customers. It's important, therefore, to monitor a comprehensive set of metrics, which can help businesses
understand the overall performance of a call center. One key metric for measuring overall call center
performance is service level which is defined as the percentage of calls answered by a human agent
within a specified number of seconds. The time, in seconds, to answer 10 incoming calls to a financial
services call center are given below.:
16
14
16
19 6
15
5
6 9
At the 5% level of significance, does this sample show that on average the calls incoming to this call
center are answered within 10 seconds. State the null and the alternative hypotheses. What is your
conclusion?
14
Transcribed Image Text:a. Call centers today play an important role in managing day-to-day business communications with customers. It's important, therefore, to monitor a comprehensive set of metrics, which can help businesses understand the overall performance of a call center. One key metric for measuring overall call center performance is service level which is defined as the percentage of calls answered by a human agent within a specified number of seconds. The time, in seconds, to answer 10 incoming calls to a financial services call center are given below.: 16 14 16 19 6 15 5 6 9 At the 5% level of significance, does this sample show that on average the calls incoming to this call center are answered within 10 seconds. State the null and the alternative hypotheses. What is your conclusion? 14
Expert Solution
steps

Step by step

Solved in 3 steps with 11 images

Blurred answer
Recommended textbooks for you
MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
Statistics
ISBN:
9781119256830
Author:
Amos Gilat
Publisher:
John Wiley & Sons Inc
Probability and Statistics for Engineering and th…
Probability and Statistics for Engineering and th…
Statistics
ISBN:
9781305251809
Author:
Jay L. Devore
Publisher:
Cengage Learning
Statistics for The Behavioral Sciences (MindTap C…
Statistics for The Behavioral Sciences (MindTap C…
Statistics
ISBN:
9781305504912
Author:
Frederick J Gravetter, Larry B. Wallnau
Publisher:
Cengage Learning
Elementary Statistics: Picturing the World (7th E…
Elementary Statistics: Picturing the World (7th E…
Statistics
ISBN:
9780134683416
Author:
Ron Larson, Betsy Farber
Publisher:
PEARSON
The Basic Practice of Statistics
The Basic Practice of Statistics
Statistics
ISBN:
9781319042578
Author:
David S. Moore, William I. Notz, Michael A. Fligner
Publisher:
W. H. Freeman
Introduction to the Practice of Statistics
Introduction to the Practice of Statistics
Statistics
ISBN:
9781319013387
Author:
David S. Moore, George P. McCabe, Bruce A. Craig
Publisher:
W. H. Freeman