A firm distributed a brochure with tall promises about its services. It could not meet these in reality, leaving a number of customers disappointed. In the context of the five gaps model, whcih gap was responsible for service quality failure in this case? Gap 4 Gap 1 Gap 2 Gap 3
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A firm distributed a brochure with tall promises about its services. It could not meet these in reality, leaving a number of customers disappointed. In the context of the five gaps model, whcih gap was responsible for service quality failure in this case?
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- A firm distributed a brochure with tall promises about its services. It could not meet these in reality, leaving a number of customers disappointed. In the context of the five gaps model, whcih gap was responsible for service quality failure in this case? A Gap 4 b Gap 1 c Gap 2 d Gap 3CASE STUDY ON NETFLIXNetflix was founded on August 29, 1997, in Scotts Valley, California when their founders MarcRandolph and Reed Hastings came up with the idea of starting the service of offering online movierentals. The company began its operations of rental stores with only 30 employees and 925 titlesavailable, which was almost the entire catalogue of DVDs in print at the time, through the pay-perrent model with rates and due dates. Rentals were around $4 plus a $2 postage charge. Aftersignificant growth, Netflix decided to switch to a subscriber-based model.In 2000, Netflix introduced a personalized movie recommendation system. In this system, a userbased rating helps to accurately predict choices for Netflix members. By 2005, the number ofNetflix subscribers rose to 4.2 million. On October 1, 2006, Netflix offered a $1,000,000 prize tothe first developer of a video-recommendation algorithm that could beat its existing algorithm Cinematch, at predicting customer ratings by more…In your own words, explain each of the following quality of service (QoS) architecture: (i) Best Effort (ii) Differentiated Services (DiffServ) (iii) Integrated Services (IntServ
- SERVQUAL is a multi-dimensional research instrument designed to capture consumer expectations and perceptions of a service along five dimensions that are believed to represent service quality. Explain how the use of the SERVQUAL Model would help OUTsurance better service its customers.Competitive advantage for business includes the following EXCEPT A) delivering better performance B) decreasing customers for higher revenue C) charging less for superior products D) responding to customers and suppliers in real time 4.Relevant Costs and Quality Improvement Lightening Bulk Company is a moving companyspecializing in transporting large items worldwide. The firm has an 85% on-time delivery rate.Thirteen percent of the items are misplaced and the remaining 2% are lost in shipping. On average,the firm incurs an additional $65 per item to track down and deliver misplaced items. Lost items costthe firm about $300 per item. Last year, the firm shipped 6,000 items with an average freight bill of$200 per item shipped.The firm’s manager is considering investing in a new scheduling and tracking system costing$125,000 per year. The new system is expected to reduce misplaced items to 1% and lost items to0.5%. Furthermore, the firm expects total sales to increase by 10% with the improved service. Theaverage contribution margin ratio on any increased sales volume, after cost savings associated witha reduction in misplaced and lost items, is expected to be 37.5%.Required1. Based on a relevant cost analysis, should…
- The matrix of transition probabilities below deals with brand loyalty to CoronaBits and CovidBits junk food. What is the probability that a CoronaBits customer will switch brands on the next purchase after a large number of periods? O 2/9 O 4/9 О 5/9 3/4Select ONE of the following questions 1. Name and describe two of the four costs of inimitability.i need more explanation.Discuss the advantages and disadvantages of EDI.
- Describe at least two specific examples of the type of marketing strategies that Moss Bros. might expect to see as output of their CRM system. Case Study Since 1851, Moss Bros. has been selling quality menswear to the best-dressed gentlemen of London. Started in a corner of the Covent Garden area by Moses Moss, the retailer and formal wear rental business operates more than 130 stores throughout England and Ireland. The company also sells online in the United Kingdom and the United States. With sales over $150 million ($10 million of which are online), the firm has come a long way from its humble beginnings. For many years, Moss Bros. has kept meticulous records of its customers’ preferences, sizes, and past purchases. In 2013, the firm’s e-commerce director Neil Sansom began an 18-month initiative to capitalize on its extensive customer records to increase sales, in particular, online sales. Sansom called the customer data its “golden records” and set mining them. Beginning with its…What is the Model-View-Controller (MVC) architecture?When Canada Goose makes coats, its core question is: "What are customers looking for? Do people buy Canada Goose jackets for extreme cold weather defense or because they want to make a fashion statement? This is known as the rationale for making the product, otherwise known as the: Multiple Choice core customer value core supplier distribution critical competitor scanning critical consumer consideration core manufacture disintermediation