1. You have just been transferred from the Singapore office to the Melbourne office of your company, an international sales organisation of electrical products for developers and contractors. In Singapore, team members regularly called customers after a sale to ask whether the products arrived on time and whether they are satisfied. But when you moved to the Melbourne office, no one seemed to make these follow-up calls. A recently hired co-worker explained that other coworkers discouraged her from making those calls. Later, another co-worker suggested that your follow-up calls were making everyone else look lazy. Give three possible reasons why the norms in Melbourne might be different from those in the Singapore office, even though the customers, products, sales commissions and other characteristics of the workplace are almost identical.
1. You have just been transferred from the Singapore office to the Melbourne office of your company, an international sales organisation of electrical products for developers and contractors. In Singapore, team members regularly called customers after a sale to ask whether the products arrived on time and whether they are satisfied. But when you moved to the Melbourne office, no one seemed to make these follow-up calls. A recently hired co-worker explained that other coworkers discouraged her from making those calls. Later, another co-worker suggested that your follow-up calls were making everyone else look lazy. Give three possible reasons why the norms in Melbourne might be different from those in the Singapore office, even though the customers, products, sales commissions and other characteristics of the workplace are almost identical.
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