Lesson 11

List a dozen quality indicators (besides NPS) that Celebrityalso measures. (There are 35 on its guest evaluation form.)

several fast food chains, after their success with offering customers fresh salads and do downplay the image of selling unhealthy food began adding fresh fruit plates to their menus. At about the same time and seemingly in direct conflict with this "healthy "strategy several other fast food chains began offering fat and calorie laden items to their menu. Using the above senario : Name some other products that are popular despite known risk.

MHG LLC is a perfumes company. it has 8 different brands, each brand has a different quality. However, in each brand, there are a variety of scents with same quality. what type of differentiation MHG exercise? please explain? and graph if possible.

Which of the following set of measures are appropriate in monitoring 'customer retention'? Select one: a.Customer satisfaction rating, number of repeat purchases, customer acquisition costs     b.Customer satisfaction rating, sales growth from customers using loyalty cards, customer profitability per quarter     c.Proportion of sales from existing customers, market share, profit attributable to customers in the 21-30 age group     d.Proportion of sales from existing customers, number of repeat purchases, sales growth from customers using loyalty cards     Clear my choice

Give an example of the kind of ordinal data that may be gathered in a test of the usability of a product

What is the difference between a test strategy and a test technique?

The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs".   a) Comment on this definition - is there anything you would add or change to improve it?   b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).

The typical cost-of-quality (COQ) report for a manufacturing company consists of four categories: (1) prevention costs, (2) appraisal costs, (3) internal failure costs, and (4) external failure costs. Discuss what should be included in a COQ report for a service organization/company. Your discussion should include at least three elements/factors within each category. Provide detailed justifications and reasons for the factors selected.

1) Faastprint has identified the following costs given in the table for the month of December’22.   a) Classify the various quality costs into the different quality cost categories (prevention, appraisal, internal failure, external failure). b) Analyze the costs/costs categories and suggest which areas Faastprint should address first in an effort to improve their quality.   Cost Amount Proofreading $70,000 Quality planning $10,000 Reprinting caused by inspector rejection of product $405,000 Discarded material due to machine failure $75,000 Inspection of printed product $60,000 Reprinting due to customer complaints $40,000 Quality improvement projects $20,000 Correction of typographical errors found after proofreading $30,000

What Is acceptable quality level (AQL)?

1. Explain any five determinants of product quality 2. Outline the importance of using quality circles in quality improvement initiatives

1. Which of the following statements depict the meaning of "total" in the term TQM? a) The total of all efforts put by the employees towards quality b) Total satisfaction of the customers about a company's products and services c) Ensuring every supplier follows quality practices in their work place d) Making quality happen everywhere in an organization by involving everyone   2. A firm distributed a brochure with tall promises about its services. It could not meet these in reality, leaving a number of customers disappointed. In the context of the five gaps model, whcih gap was responsible for service quality failure in this case? a) Gap 4 b) Gap 1 c) Gap 2 d) Gap 3   3. Which of the following are considered as assignable causes that could produce defects in a process? a) Humidity levels increased on account of rain b) Workers attending to the guests in a hotel were upset on account of a recent guideline issued by the management c) The cutting tool in a machine was replaced recently d)…

1) Quality is defined as the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs of the customer. A Manufacturing firm is planning to implement quality management in the factory? Briefly describe the four major categories of costs that are associated with quality that this firm will have to consider?

Critically analyze and discuss Cost of Quality aspects with reference to Apple company. Evaluate and discuss / recommend cost of quality reporting system.

When a researcher is working to be sure there is consistency with that which is beingmeasured, she/he is focusing on _______________________.a) Validityb) Reliabilityc) Objectivityd) Triangulation

How does quality assurance differ from quality control? Quality assurance refers to the project team to following the policies and procedures outlined by quality control documentation for creating deliverables satisfying the human needs for which the project was undertaken. Quality control outlines the policies and procedures required for the project team to follow so that the deliverables satisfy the human needs for which the project was undertaken. The PMBOK uses quality assurance and quality control interchangeably because they essentially have the same meaning. Quality assurance specifies how to build quality into project deliverables, and quality control refers to following quality assurance specifications.   Please choose one number.

What is statistical quality control and why is it important?

Of the four categories in a typical COQ report, which category of quality cost is the most damagingto the organization? Why is this the case?

Research Title: The Impact of Logistics and Supply Chain Management on Business Performance.   explain the following Validity: Content Validity Construct Validity Criterion-related Validity   Reliability: Internal Consistency Test-Retest Reliability Inter-rater Reliability   Ethical consideration: Informed Consent Confidentiality Data Accuracy and Integrity Minimizing Harm Respect for Participants Beneficence Transparent Reporting Compliance with Ethical Guidelines Debriefing Data Dissemination   Limitation and contribution of the study Limitations: Sampling Constraints Measurement Challenges Temporal Factors Causality and Correlation   Contributions: Insights into Online Education Dynamics Informing Academic Support Services Future Research Pathways Decision-Making for Academic Policies Methodological Contributions

Which of the following are plan quality tools and techniques? (select all correct answers) Benchmarking Risk data quality analysis Flowcharting Cost-benefit analysis Cost of quality

According to Laudon and Laudon (1999), quality can be defined from both the producer and customer perspectives.  How does the consumer’s perspective of quality differ from the producer’s?

Explain the difference between expert-based test estimate and metric-based test estimation in a few sentences.

SSS's Experiment: Choosing an Appropriate Research Design Soft Space Solutions (SSS) is a software company that develops customised software solutions. The expertise of its employees in developing various products and the quality that is imbibed into the products has gained clients for the company from across the world. However, due to the US financial crisis of 2008, the company lost some of its projects and thereby had to lay off some of its employees. The financial crisis brought in a mixed experience for the company-few pleasant and few unpleasant. The company observed that the productivity of the remaining staff had increased almost by 30%-40%. It also observed that the attrition rate of its employees had also come down from 25% to 4% during 2008-2009 However, with the economic situation now coming to normaley, the company bagged some new projects. It started its recruitment process again. With improvements taking place in the economic and job scenario, the company is now finding…

Pharasalia skincare Inc. has developed a new lotion that will help to improve skin ageing. Total sales of the  lotion for the last year were $60,000,000. The following data have just been gathered on last year's quality- related costs. COST CATEGORY AMOUNT ($) Product recalls $625,000 Downtime due to defects 600,000 Warranty claims 420,000 Inspection of and testing of incoming materials 300,000 Product liability lawsuits 500,000 Process quality audits 350,000 Rework costs 480,000 Quality training 150,000 Process control monitoring 350,000 Transportation costs to fix customers' problems 375,000 Statistical process control 200,000 Waste 300,000 Net cost of scrap 650,000 Supplier certification 250,000 Reliability engineering 200,000 Returned products 380,000 Manufacturing inspection 150,000   1.Prepare a cost-of-quality report classifying costs into prevention, appraisal, internal failure, and external failure. Also, show costs as a percentage of total costs and total sales.   2.Write a…

The following are true statements about quality systems except: a. The FDA’s quality systems regulations are highly prescriptive and subject to limited interpretation b. Senior executives have ultimate legal responsibility for the effectiveness of the company’s quality system c. Companies can implement their quality systems in a progressive manner, focusing on those elements most relevant to their stage of growth d. Quality systems can be a source of competitive advantage for a company

As an IQA what is the the importance of planning and preparing internal quality assurance activities

Research for application of any two TQM tools in any organization/s and report the following: a. Introduction to the identified quality tools b. Brief introduction about the companies that have used the identified tools c. Explain how the tool is used for TQM in those organization d. Explain the advantages and limitations of the tools that have been applied. e. Write your observations and learning from study of TQM tools in a real world application

What are the steps in this procedure We asked first 600 and then 1000 customers to think of a brand/product/service they loved and they disliked. We then asked them to write a divorce letter to the disliked brand and a love letter to the brand they admired, and to score these two brands on a scale from 1 to 10. In this way, we had a benchmark for the perception of the loved and the disliked brands.

How is statistical process management a critical quality control tool?