Of the four categories in a typical COQ report, which category of quality cost is the most damagingto the organization? Why is this the case?
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Of the four categories in a typical COQ report, which category of quality cost is the most damaging
to the organization? Why is this the case?
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Solved in 3 steps
- You are the head of operations for a large manufacturing company in Cape Town, ABC Manufacturers, which manufactures and distributes the products they produce. However, customers have laid several complaints regarding the quality of the product and this has led to some extreme customer dissatisfaction. Examine the various types of cost categories that ABC Manufacturers can implement when identifying and assessing Cost of Quality (COQ).Name the four major categories of cost of quality(COQ)?discuss the 8 principles of a Quality Management Systems, utilising practical examples for each principle (You can an existing company for application purposes). 1.Customer focus 2. Leadership 3. Involvement of people 4. Process approach 5. Systems approach 6. Continual improvement 7. Factual approach to decision making 8. Mutally beneficial suppliers relations
- Mention a diagram of a customer-supplier chain that includes at least four organizations. What attributes of quality are required at each link in the chain? How does quality at the beginning of the chain influence the quality at the end?i) The concept of quality is considered to have evolved through stages. However, quality is used to describe a prestigious product. It is one that fits the intended customer’s requirements. Impliedly, the product should possess attributes that enables it meet the customer’s requirement or specification. Now, in identifiably distinctive manner, differentiate quality control from the others or quality assurance. ii) Briefly define hazard, when uncertainty is defined as being a situation in which the determination of risk factors is not possible. It is difficult therefore to calculate the effect of uncertainty upon the tender, and a discussion of uncertainty is out of place here. A builder will see risks in two distinct categories: (a). those that can be insured against and,( b). those that cannot be insured against.Three suppliers provide the following data on defective spare parts. Supplier Part Quality Good Minor Defect Major Defect A 90 3 7 B 170 18 7 C 135 6 9 (i) use α=0.05 and test for independence between supplier and spare part quality. (ii) What does the result of your analysis tell the purchasing department?
- Critically analyze and discuss Cost of Quality aspects with reference to Apple company. Evaluate and discuss / recommend cost of quality reporting system.According to Laudon and Laudon (1999), quality can be defined from both the producer and customer perspectives. How does the consumer’s perspective of quality differ from the producer’s?Perform a "product-by-value" analysis on the following products and recommend the products that the company should keep producing and identify those that need to be investigated for potential replacement. Product A В C D E Unit Contribution $1.85 $2.1 $0.24 $1.25 $0.9 $1.80 Total $155,000 $88,000 $40,000 $65,000 $62,000 $148,000 Contribution keep and Investigate and