A Comprehensive Analysis of Retailers

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School

American Military University *

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Course

301

Subject

Business

Date

May 7, 2024

Type

docx

Pages

4

Uploaded by rfascenelli on coursehero.com

1 A Comprehensive Analysis of Retailers' Return Policies A Comprehensive Analysis of Retailers' Return Policies Robert Fascenelli RLMT 301 Introduction to Reverse Logistics Management Jad Habchi February 11 th , 2024
2 A Comprehensive Analysis of Retailers' Return Policies *Introduction: The shifting landscape of consumer behavior and economic trends has prompted major retailers, including Zara, H&M, and Amazon, to reconsider their return policies. As companies move away from offering free returns, consumers face challenges in obtaining desired holiday gifts. This paper explores the impact of retailers' decisions on returns and proposes solutions for increasing profitability. The focus is on the need to address convoluted supply chains and collaborate with shippers to make reverse logistics more affordable. *Background: This section provides an overview of recent trends in retailers' return policies. It highlights the growing reluctance of major companies to offer free returns and the implications for consumers. Additionally, the section delves into the increasing complexity of the supply chain, especially in the context of reverse logistics. *Literature Review: An examination of the current state of reverse logistics in 2023 reveals the exorbitant costs associated with processing returns. Despite the acknowledgment that free returns can enhance business and consumer loyalty, U.S. companies spent a staggering 817 billion dollars in 2022 on return processes. The inefficiency of the current supply chain for returned goods, particularly larger items like furniture, contributes significantly to these costs. This section explores the challenges and expenses associated with reverse logistics.
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