BUSS320 - Week 1 Lecture
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Marketing Management and the 5Cs
Week 1 Lecture Welcome to BUSS320 – Marketing Management! This week we will review, what is marketing? Many confuse the concept of marketing is all about sales and advertising, which is only partly true. Marketing is about what the business is looking to communicate to its customers. Marketing management is using all of the various types of information and using them to formulate a cohesive marketing strategy. Below is a video that describes marketing, but also includes other elements to consider when building a marketing plan.
Introduction to Marketing
The Marketing Management Framework outlines the structure which helps determine what a company needs to closely examine when formulating a marketing strategy. By following this diagram, a marketer can ensure all factors are considered and in the end, creating an effective marketing strategy. Over the next couple of weeks, we will look at each square and why they are important. This week we will discuss the first one with the 5Cs and what each
entails.
CUSTOMER:
When a company is looking to develop a marketing strategy for its products or services, the more they know about their audience the more effective the marketing message. The first area of focus is the Customer. In the research process, there are three areas to use in order to closely examine the group of customers based on similar qualities:
BUSS320 Marketing Management 2
1.
demographics:
The customer’s demographics help narrow down a large group to similar characteristics such as: gender, race (ethnicity), age, household income, disabilities, education, employment status, children, location, and marital status. The buying habits of a customer who has higher income and a family may be considerably different than someone who is single and has a lower income. 2.
geographic:
This quality is more straight-forward with its information. Although this would most likely include a region of the country, state, or city, other geographic information to consider could be if the customer lives in a rural or urban setting, close to the business’ locations, or near landmarks such as an ocean or mountain setting. 3.
psychographics:
The information from this category include: activities, interests, opinions, habits, hobbies, and their values. Why would it be important to know the target markets are avid hikers, go to
movies frequently, or love to travel? Test your knowledge: Select the characteristic with the quality. Example: New York state = geographic
makes $100,000 a year (demographic)
avid reader (psychographic)
lives on a farm (geographic)
has a Bachelor’s degree (demographic)?
female (demographic)
Boston, MA (geographic)
married with 2 children (demographic)
supports animal shelters (psychographic)
unemployed (demographic)
COMPANY:
When a company is creating a marketing strategy, it is important to understand what the business stands for and its belief structure. A marketer can closely examine this information through the company’s mission statement and conducting a SWOT (
s
trengths, w
eaknesses, o
pportunities, and t
hreats) analysis. What is a mission statement?
A mission statement is a written declaration of an organization’s core purpose and focus that normally remains unchanged over time. Properly crafted statements (1) serve as
BUSS320 Marketing Management 3
filters to separate what is important from what is not, (2) clearly state which markets will be served and how, and (3) communicate a sense of intended direction to the entire organization. Mission statements help companies maintain the focus which transcends time, regardless of the changing products, influences, and short-term goals of the company. As Jeff Bezos states:
“It helps to base your strategy on things that won’t
change. When I’m talking
with people outside the company, there’s a question that comes up very commonly: 'What’s going to change in the next five to ten years?' But I very rarely get asked, 'What’s not
going to change in the next five to ten years?' At Amazon we’re always trying to figure that out, because you can really spin
up flywheels around those things. All the energy you invest in them today will still be paying you dividends ten years from now. Whereas, if you base your strategy first and foremost on more transitory things — who your competitors are, what kind of technologies are available, and so on — those things are going to change so rapidly that you’re going to have to change your strategy very rapidly, too.” (Sherman, 2017)
SWOT Analysis:
The SWOT Analysis is an exercise which looks at the business’ or a project’s strengths, weaknesses, opportunities, and threats. Below is a video which explains each of these and how to apply it to an example with Joe the Florist.
Animation: SWOT Analysis
Strengths and weaknesses focus on internal factors which are within the company’s control. The exercise of performing a SWOT analysis helps better gage strengths such as an area of expertise or unique quality. Weaknesses are just as important to consider since these can be factors which present roadblocks with your product or service. When a company can pinpoint what is lacking, and within their control, the easier it is to make a concerted effort to address these issue(s). Opportunities and threats are external to a company and not within their control. In performing a SWOT analysis, an organization can discover circumstances where there could be an added advantage to the product or specific project. Threats can be somewhat unpredictable, but in better understanding what they could be, a plan can be put in place to help deal with the potential circumstances.
CONTEXT:
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