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- You work as the administrative manager in charge of the operations of the medical services office that brings together over 10 specialists from different health fields. Each specialist has about 5 administrative employees who help with coding, billing, customer service, and other administrative tasks. You supervise all administrative employees. For two months you have noticed that a series of conflicts have arisen between the employees you supervise, which you must address promptly to avoid escalation. These are the conflicts that have been identified: A new position has been opened to supervise night operations and two of the employees have requested it. However, both have resorted to demonstrating that the other does not have the capabilities to rise to the position. These interpersonal differences have resulted in a tense work environment.It has been rumored that one of the medical specialists is going to retire, so it is possible that he will put the five administrative employees…Easy Moving, a moving company, is seeking outside advice from a consultant (you) about the appropriate selection measures to use to analyze job candidates. The position that the company most often hires for is a Driver/Mover. Individuals in this job must be able to drive long hours, and lift and carry heavy objects for long periods of time. When people are moving from one home to another they contact Easy Moving to take care of relocating all of their belongings. The people responsible for the move are the Drivers/Movers. Because driving a truck is an essential function of the job, individuals must not only be physically capable of driving, but also must have an impeccable driving record. Driving a truck can be considered a safety hazard if the individuals were not in the right frame of mind to be a good driver. Easy Moving should keep these things in mind when analyzing applicants. Additionally, individuals applying for a Driver/Mover position with Easy Moving must have the physical…Scenario: You are the supervisor of the Sales Department of Khemlani Furniture. It is customary to check the attendance register semi-annually to determine attendance and punctuality of supervisees. Your checks revealed the following for Joanalee Smith: late for 160 days for more than 30 minutes each morning absent for 10 days without proper documentation. You met with Ms Smith and presented your findings mentioned above. At that meeting, she explained that her parents, who live with her, are sick and she has a special needs daughter who she takes to the day care each morning. Together you explored some options and arrived at an amicable solution. Task: With the aid of a computer, prepare a report to the management of your organisation outlining the following: the results of your attendance and punctuality checks your findings from the meeting with your supervisee decisions taken during the meeting. The following skills should be demonstrated: proofread,…
- This is for management class, Roshaun is a shipping manager for a company called “Soy to the World” that makes and sells soy candles. The soy candles are made in the company’s production area: mixed by hand and poured into glass jars, labelled, and moved to the shipping department to be sent out all over the country. Customers are usually individuals who find out about the candles from social media. They mostly order small numbers of candles at one time. Sometimes, though, companies order larger amounts of candles to be shipped as a single order. Roshaun’s team consists of eight people who pack and ship orders. Orders arrive via email to the shipping clerk who creates and prints labels, and passes the order to the shipping team that packs the candles into boxes and applies the label. Then the clerk calls an express shipping company to pick up the candles. Roshaun’s team takes such good care of packing each shipment that they have a record of no shipments ever being returned for…You have recently taken on the role of team leader at a small removals company. The company carries out both local and nationwide work, for private and commercial clients. They operate from two sites - a small warehouse and compound (where the 7 removal vehicles of varying size are kept) and a smaller office site (with 3 office workers) that is 2-miles away from the warehouse. You carry out the role of health and safety advisor for both sites. In addition to this, you are responsible for the day-to-day management of your team. The team consists of 7 drivers and 8 porters (who assist the drivers to move items of furniture). You deliver a short induction training session to new workers, that involves a tour of both sites, health and safety information (including first-aid and emergency arrangements) and information on relevant policies and procedures. You, and one other person, are the only trained first-aiders. You carry out the role of first-aider for the warehouse site and…You have recently taken on the role of team leader at a small removals company. The company carries out both local and nationwide work, for private and commercial clients. They operate from two sites - a small warehouse and compound (where the 7 removal vehicles of varying size are kept) and a smaller office site (with 3 office workers) that is 2-miles away from the warehouse. You carry out the role of health and safety advisor for both sites. In addition to this, you are responsible for the day-to-day management of your team. The team consists of 7 drivers and 8 porters (who assist the drivers to move items of furniture). You deliver a short induction training session to new workers, that involves a tour of both sites, health and safety information (including first-aid and emergency arrangements) and information on relevant policies and procedures. You, and one other person, are the only trained first-aiders. You carry out the role of first-aider for the warehouse site and…
- You have recently taken on the role of team leader at a small removals company. The company carries out both local and nationwide work, for private and commercial clients. They operate from two sites - a small warehouse and compound (where the 7 removal vehicles of varying size are kept) and a smaller office site (with 3 office workers) that is 2-miles away from the warehouse. You carry out the role of health and safety advisor for both sites. In addition to this, you are responsible for the day-to-day management of your team. The team consists of 7 drivers and 8 porters (who assist the drivers to move items of furniture). You deliver a short induction training session to new workers, that involves a tour of both sites, health and safety information (including first-aid and emergency arrangements) and information on relevant policies and procedures. You, and one other person, are the only trained first-aiders. You carry out the role of first-aider for the warehouse site and…You have recently taken on the role of team leader at a small removals company. The company carries out both local and nationwide work, for private and commercial clients. They operate from two sites - a small warehouse and compound (where the 7 removal vehicles of varying size are kept) and a smaller office site (with 3 office workers) that is 2-miles away from the warehouse. You carry out the role of health and safety advisor for both sites. In addition to this, you are responsible for the day-to-day management of your team. The team consists of 7 drivers and 8 porters (who assist the drivers to move items of furniture). You deliver a short induction training session to new workers, that involves a tour of both sites, health and safety information (including first-aid and emergency arrangements) and information on relevant policies and procedures. You, and one other person, are the only trained first-aiders. You carry out the role of first-aider for the warehouse site and…Chuck is a newly promoted supervisor of a large call center. He is tasked by his manager to devise a customer service training and testing manual for new and existing workers. How would he define customer service? If Chuck were to write a training manual on CUSTOMER SERVICE what would that look like? : Problem Solving Definition What role does problem solving have in customer service? What is effective problem solving? What problem solving strategies and techniques do professionals use? How would one gain this knowledge and learn from this experience?
- Betty, the chief of nursing executive, need to make a decision about buying 340 new hospital beds for patient rooms. After she interviewed nurse managers at the units where the beds were going to be placed, Betty compiled her findings and decided to contact a well-known equipment company to obtain prices and a bid. No bids from other companies were obtained. The equipment company’s executive salesperson, Jim, discussed options at length with her and invited her and her significant other to an upcoming all-expense-paid, lavish junket at a five-star hotel in Hawaii to see demonstrations of the beds and experience a comprehensive sales program. Betty thought, “We badly need some relaxations and stress relief. Hawaii would be so much fun. Would it be wrong for us to go? If you were Betty, what would you do? Justify your answer with ethical framework: theory, approach or principle. Discuss the ethical principles at stake. What breaches are possible? Do you consider this situation a conflict…Adham is the HR manager at XYZ Company since 2013. Adham successfully performs various HR activities including recruitment, selection, appraisal, pay, and so forth. However, when it comes to performing job analysis tasks, he always seeks the assistance of an HR external consultant. Adham has lately been preparing information relating to the "digital marketing expert" vacancy. He has mentioned that the candidate is expected to: (1) hold a bachelor's degree in marketing, (2) have two years of experience in the digital marketing field, and (3) be fluent in English and French. Once Adham finished preparing the necessary information, he contacted the HR consultant for further assistance. The scenario shows that the form of outsourcing taking place is and that the HR consultant will most likely advise Adham to place the above-mentioned points under the announcing the vacancy to the public. section before Discrete services outsourcing job specification Business process outsourcing, job…Sally Mitchell works as a manager at an environmental organization. She is currently working on a global warming project and decides what tasks related to creating awareness about the issue need to be done. In addition, she is also deciding which members of her team will work on engaging with the public and which will work on lobbying with the government. She is also assigning people as team members to ensure that tasks are undertaken on time. Which of the following categories of functions is Mitchell undertaking? a. Planning. b. Scrutinizing. c. Envisioning. d. Organizing. e. Controlling.