Write a report motivating both e-commerce and m-commerce The report should include the following: E-commerce definition  M-commerce definition  Two Advantages of E-commerce  Two Disadvantages of E-commerce  Two Advantages of m-commerce  Two Disadvantages of m-commerce  Business value discussion (for both e-commerce and mcommerce)

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Applications of CRM

Customer Relationship Management (CRM) is a software/ tool that helps a business to manage its relationship with its customers, clients, and vendors. In other words, CRM software assists businesses in improvising their relations with their customers throughout the buying process. It is an end-to-end solution comprising service cloud, commerce cloud, marketing cloud, AI-based Customer Data Platform (CDP), and sales cloud.