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- Identify TWO (2) methods of service design that can increase service efficiency and limit customer interaction.Construct a list and then analyse the eight service criteria that have an impact on the design process.Explain the trade offs that are involved in deciding on whether to offer a product or service guarantee.
- What do customer expectations have to do with service quality?What aspects of the product or service design that make it attactive?Develop an entirely new Services Concept using the New Services Development model. Ensure that the service offering retains its uniqueness and is protected from competition.