USING BUFFERS: As a customer service supervisor for a telephone company, you’re in charge of responding to customers’ requests for refunds. You have received an email from the customer who has wrongly been charged for a long-distance call that he never made. Draft a short buffer (two sentences at least), sympathizing with the customers’ plight but preparing him for the bad news.

Marketing
20th Edition
ISBN:9780357033791
Author:Pride, William M
Publisher:Pride, William M
Chapter10: Digital Marketing And Social Networking
Section10.1: Zappos Runs With Social Media
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 USING BUFFERS: As a customer service supervisor for a telephone company, you’re in charge of responding to customers’ requests for refunds. You have received an email from the customer who has wrongly been charged for a long-distance call that he never made. Draft a short buffer (two sentences at least), sympathizing with the customers’ plight but preparing him for the bad news.

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ISBN:
9780357033791
Author:
Pride, William M
Publisher:
South Western Educational Publishing