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- Interview managers at a local company to identify the key business measures (financial, market, supplier, employee, process, information, innovation, etc.) for that company.What quality indicators does that company measure? What cause-and effect (interlinking) performance relationships would be of interest to the organization?2.1. Backwoods American, Inc., produces expensive water-repellent, down-filled parkas. The company implemented a total quality-management program in 2014. Following are quality-related accounting data that have been accumulated for the five-year period after the program’s start. Year 2015 2016 2017 2018 2019Quality Costs (000s)Prevention $3.2 10.7 28.3 42.6 50.0Appraisal 26.3 29.2 30.6 24.1 19.6Internal failure 39.1 51.3 48.4 35.9 32.1External failure 118.6 110.5 105.2 91.3 65.2Accounting Measures (000s)Sales $2,700.6 2,690.1 2,705.3 2,310.2 2,880.7Manufacturing cost 420.9 423.4 424.7 436.1 435.5 a. Compute the company’s total failure costs as a percentage of total quality costs for each of the five years. Does there appear to be a trend to this result? If so, speculate on what might have caused the…Total quality management practices and their impact on performance. Case study of Royal Jordanian Airlines ( Findings of the case study and suggestion. Word count 1000).
- Mention 5 Avantages of total quality management.How Does Quality Management Affect Productivity?3. Explain how the healthcare industry borrowed from manufacturing to improve healthcare quality? 4. Identify healthcare research and training organizations that support the quality practitioner? Please be sure to research each of these areas and provide examples found in the literature.
- Describe the measure that should be taken to institute successful quality management?. The manager of Perrotti's Pizza collects data concerning customer complaints about pizza delivery. Either the pizza arrives late, or the wrong pizza is delivered. Problem Topping is stuck to box lid Pizza arrives late Wrong topping or combination Wrong style of crust Wrong size Pizza is partially eaten Pizza never arrives Frequency 17 35 9 6 4 3 6 a. Use a Pareto chart to identify the "vital few" delivery problems. Comment on potential root causes of these problems and identify any especially egregious quality failures. b. The manager of Perrotti's Pizza is attempting to understand the root causes of late pizza delivery and has asked each driver to keep a log of specific difficulties that create late deliveries. After 1 week, the logs included the following entries: delivery vehicle broke down, couldn't make it across town to deliver second pizza in time, couldn't deliver four pizzas to four different customers in time, kitchen was late in producing order, got lost, order ticket was…Customer Manufacturing Group (2010) Using Business Process Improvement Teams to Increase Customer Satisfaction and Improve Performance. A Customer Manufacturing Group Case Study [Online]. Available at: http://www.customermfg.com/wpfiles/csbpi.pdf (Links to an external site.) Question How would you suggest that the process of business process improvement outlined in this case study could be improved further?
- Climate change problem has become quite common these days. What could be the potential products or services for this problem/pain identified or you can say ideas that can help to solve this problem of climate change. 10 products/ services or ideas are needed.Ms Asma is working as a General Manager in Galfar Company. She is facing a critical situation these days as many staff members are leaving the company. She requested all the managers of the company to have a long meeting to discuss and analyze the main problem behind employee turnover. Then, she came to know that the work environment is not supportive and staff members suffer from long working hours. Adding to this, some staff members complained that their health and wellbeing got affected and the provided a proof from local health centers. Based on this scenario, answer the following questions: Question 1: What is the challenge that Ms Asma is facing when it comes to OB? Explain in detail Question 2: What would you advise Ms Asma to fix this issue and retain talented people in the company?Answer the questions using the total quality management concepts if applicable.