Today at Dr. Joe's office the computer system is slow, and the doctor got held up at the hospital due to an emergency. The lead medical assistant called in sick—as if something else could go wrong. The office environment is tense, the patient is angry because of the delay, and another one has walked into the office to yell at Kevin, the medical assistant working at the front desk, about her bill. Discuss the following questions: How should Kevin ethically deal with the angry patient who is yelling about her bill? What would you say to the patient who is angry about the delay in the waiting room

Today at Dr. Joe's office the computer system is slow, and the doctor got held up at the hospital due to an emergency. The lead medical assistant called in sick—as if something else could go wrong. The office environment is tense, the patient is angry because of the delay, and another one has walked into the office to yell at Kevin, the medical assistant working at the front desk, about her bill. Discuss the following questions: How should Kevin ethically deal with the angry patient who is yelling about her bill? What would you say to the patient who is angry about the delay in the waiting room

Case Studies In Health Information Management

3rd Edition

ISBN:9781337676908

Author:SCHNERING

Publisher:SCHNERING

Chapter4: Revenue Management

Section: Chapter Questions

Problem 4.15.1C

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