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Task 4 Service improvements - 1. Write a report for senior managers suggesting alternative options for bringing about service improvements for the company scenario including both in-house and outsourcing the payroll. Explain what techniques you would use for negotiating and influencing stakeholders to achieve your desired outcome? Include in your report the following: - O How would your payroll decision fit against the skill sets within your team and the risks involved when determining who should deliver the work. How would you adjust your leadership style to achieve results, having regard to both individuals within the team and how the team works together. (S2, S7 & S10)

Task 4 Service improvements - 1. Write a report for senior managers suggesting alternative options for bringing about service improvements for the company scenario including both in-house and outsourcing the payroll. Explain what techniques you would use for negotiating and influencing stakeholders to achieve your desired outcome? Include in your report the following: - O How would your payroll decision fit against the skill sets within your team and the risks involved when determining who should deliver the work. How would you adjust your leadership style to achieve results, having regard to both individuals within the team and how the team works together. (S2, S7 & S10)

Cornerstones of Cost Management (Cornerstones Series)
Cornerstones of Cost Management (Cornerstones Series)
4th Edition
ISBN:9781305970663
Author:Don R. Hansen, Maryanne M. Mowen
Publisher:Don R. Hansen, Maryanne M. Mowen
Chapter4: Activity-based Costing
Section: Chapter Questions
Problem 7CE: Golding Bank provided the following data about its resources and activities for its checking account...
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Ask Copilot Task 4- Service improvements 1. Write a report for senior managers suggesting alternative options for bringing about service improvements for the company scenario including both in-house and outsourcing the payroll. Explain what techniques you would use for negotiating and influencing stakeholders to achieve your desired outcome? Include in your report the following: - How would your payroll decision fit against the skill sets within your team and the risks involved when determining who should deliver the work. How would you adjust your leadership style to achieve results, having regard to both individuals within the team and how the team works together. (S2, S7 & S10) 2. What would you do differently from the above in the processing of the payroll for small organisation (ie: less than 750 employees)?
Transcribed Image Text:Ask Copilot Task 4- Service improvements 1. Write a report for senior managers suggesting alternative options for bringing about service improvements for the company scenario including both in-house and outsourcing the payroll. Explain what techniques you would use for negotiating and influencing stakeholders to achieve your desired outcome? Include in your report the following: - How would your payroll decision fit against the skill sets within your team and the risks involved when determining who should deliver the work. How would you adjust your leadership style to achieve results, having regard to both individuals within the team and how the team works together. (S2, S7 & S10) 2. What would you do differently from the above in the processing of the payroll for small organisation (ie: less than 750 employees)?
If possible, state the department and job title of the person(s) carrying out these actions. Scenario outline Company structure This is an organisation with 2,000 weekly paid staff and 175 monthly paid office- based staff. The payroll is currently processed in-house. This is a complex payroll due to the weekly paid staff having several variances. There have been a number of recent incidents which have resulted in a high volume of errors. Consequently, the company is now considering outsourcing its payroll to a payroll service provider that offers a fully managed service. The 2,000 weekly staff are paid on a Friday with the 175 monthly paid staff paid on the last working day of the month. The payroll department has a manager who splits their time between working on the two payrolls with their remaining time spent on general management tasks. There are five payroll officers working full time on the weekly payroll and one payroll officer responsible for the monthly payroll. There is a payroll administrator who spends 50 percent of their time on the weekly payroll with the remaining 50 per cent spent on administrative tasks (see org chart below). Weekly Payroll Officers (5) Payroll Manager 40% monthly payroll 20% weekly payroll Payroll Administered 50% on weekly payroll Monthly Payroll Officer (1)
Transcribed Image Text:If possible, state the department and job title of the person(s) carrying out these actions. Scenario outline Company structure This is an organisation with 2,000 weekly paid staff and 175 monthly paid office- based staff. The payroll is currently processed in-house. This is a complex payroll due to the weekly paid staff having several variances. There have been a number of recent incidents which have resulted in a high volume of errors. Consequently, the company is now considering outsourcing its payroll to a payroll service provider that offers a fully managed service. The 2,000 weekly staff are paid on a Friday with the 175 monthly paid staff paid on the last working day of the month. The payroll department has a manager who splits their time between working on the two payrolls with their remaining time spent on general management tasks. There are five payroll officers working full time on the weekly payroll and one payroll officer responsible for the monthly payroll. There is a payroll administrator who spends 50 percent of their time on the weekly payroll with the remaining 50 per cent spent on administrative tasks (see org chart below). Weekly Payroll Officers (5) Payroll Manager 40% monthly payroll 20% weekly payroll Payroll Administered 50% on weekly payroll Monthly Payroll Officer (1)
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