Overview In this lesson, you will learn the role of operations management and the concepts of efficiency versus effectiveness, goods versus services, and what various operations managers do. A production activity will be conducted to assist you in understanding basic operational concepts (i.e., lean manufacturing, quality control, wage rate versus piece rate, total quality management, six sigma, process management, etc.). Instructions 1. Review the following materials: • Sections 10.1-10.8 of Introduction to BusinessLinks to an external site. • Sections 12.1 and 12.4 of Introduction to BusinessLinks to an external site. 2. Answer the questions in this document: 12.1 Operations Management Study Questions 1. What are three factors that impact operations management?

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
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Overview
In this lesson, you will learn the role of operations management and the concepts of efficiency versus effectiveness,
goods versus services, and what various operations managers do. A production activity will be conducted to assist
you in understanding basic operational concepts (i.e., lean manufacturing, quality control, wage rate versus piece
rate, total quality management, six sigma, process management, etc.).
Instructions
1. Review the following materials:
• Sections 10.1-10.8 of Introduction to BusinessLinks to an external site.
• Sections 12.1 and 12.4 of Introduction to Business Links to an external site.
2. Answer the questions in this document:
12.1 Operations Management Study Questions
1. What are three factors that impact operations management?
1. How might these factors affect the business you chose for your BIA projects
2. What would you say is the goal of supply-chain management
4. In what ways does supply-chain management impact operations management
3. Thinking back to weeks 7 & 8 and what we learned about ethics, where do ethics
come into play with operations management and supply-chain management
Transcribed Image Text:Overview In this lesson, you will learn the role of operations management and the concepts of efficiency versus effectiveness, goods versus services, and what various operations managers do. A production activity will be conducted to assist you in understanding basic operational concepts (i.e., lean manufacturing, quality control, wage rate versus piece rate, total quality management, six sigma, process management, etc.). Instructions 1. Review the following materials: • Sections 10.1-10.8 of Introduction to BusinessLinks to an external site. • Sections 12.1 and 12.4 of Introduction to Business Links to an external site. 2. Answer the questions in this document: 12.1 Operations Management Study Questions 1. What are three factors that impact operations management? 1. How might these factors affect the business you chose for your BIA projects 2. What would you say is the goal of supply-chain management 4. In what ways does supply-chain management impact operations management 3. Thinking back to weeks 7 & 8 and what we learned about ethics, where do ethics come into play with operations management and supply-chain management
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