“I feel really frustrated when the dishes are left in the sink overnight” is an example of which skill to improve communication during a conflict      a. owning your statements by using descriptive “I” language      b. checking your understanding of what others say and do     c. using effective listening skills     d. paying attention to your nonverbal messages

Understanding Management (MindTap Course List)
10th Edition
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Richard L. Daft, Dorothy Marcic
Chapter13: Managing Communication
Section: Chapter Questions
Problem 4GL
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“I feel really frustrated when the dishes are left in the sink overnight” is an example of which skill to improve communication during a conflict 

 

  a.

owning your statements by using descriptive “I” language 

 

  b.

checking your understanding of what others say and do

 

  c.

using effective listening skills

 

  d.

paying attention to your nonverbal messages

 

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