Maria Mendez is division controller andJames Dalton is division manager of the Hestor Shoe Company. Mendez has line responsibility to Dalton,but she also has staff responsibility to the company controller.Dalton is under severe pressure to achieve the budgeted division income for the year. He has askedMendez to book $200,000 of revenues on December 31. The customers’ orders are firm, but the shoes arestill in the production process. They will be shipped on or around January 4. Dalton says to Mendez, “Thekey event is getting the sales order, not shipping the shoes. You should support me, not obstruct my reachingdivision goals.” What should Mendez do if Dalton gives her a direct order to book the sales?

Cornerstones of Cost Management (Cornerstones Series)
4th Edition
ISBN:9781305970663
Author:Don R. Hansen, Maryanne M. Mowen
Publisher:Don R. Hansen, Maryanne M. Mowen
Chapter17: Activity Resource Usage Model And Tactical Decision Making
Section: Chapter Questions
Problem 6E: Elliott, Inc., has four salaried clerks to process purchase orders. Each clerk is paid a salary of...
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Maria Mendez is division controller and
James Dalton is division manager of the Hestor Shoe Company. Mendez has line responsibility to Dalton,
but she also has staff responsibility to the company controller.
Dalton is under severe pressure to achieve the budgeted division income for the year. He has asked
Mendez to book $200,000 of revenues on December 31. The customers’ orders are firm, but the shoes are
still in the production process. They will be shipped on or around January 4. Dalton says to Mendez, “The
key event is getting the sales order, not shipping the shoes. You should support me, not obstruct my reaching
division goals.” What should Mendez do if Dalton gives her a direct order to book the sales?

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