in the process. Long lines forming at the checkout lanes of a retail store illustrate a(n) OA. feedback loop O B. Interruption OC. failure OD. goal state O E. bottleneck
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- Purpose: Learn how to construct a Fishbone diagram Scenario: Late Pizza Deliveries 1. Brainstorm why pizza deliveries are late sometimes 2. Organize your brainstormed ideas into the following categories: a. Machinery/Equipment/Plant b. People/Employees c. Methods/Policies/Procedures d. Materials/Supplies e. You may use "Other" category if necessary 3. Construct Fishbone Diagram utilizing the template (you may use Word, Excel, or Power Point): Policies cause Plant Procedures People Effect (Y)Construct AON diagram for the following data. АСTIVITY IMMEDIATE PREDECESSORS A B АВЕ E ACD F BDG G EF H DF FG J FHI K HL L GJK M J,K,L N MBSOP 588 Managing QualityAll Assignments Course Projects, Midterm and Final ExamWeek 2 Course Project:BSOP 588 Week 2 Project Proposal (Toyota Motor Corporation)Week 3 Assignments:Week 3 Paper; Measuring Customer Service – MCS (Jan 2013)Week 3 Paper; Measuring Customer Satisfaction (July 2014)Week 4 Midterm ExamSET 1Page 1Question (TCO A) Compare and contrast the evolution of quality and the role it played in the management of U.S. and Japanese business firms from the 1950s to the present.Question (TCO B) Compare and contrast the following definitions of quality. Definition 1: Quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs. Definition 2: Quality is meeting or exceeding customer expectations.Question (TCO A) Explain the three core principles of total quality.Question (TCO H) Identify and discuss five differences between service and manufacturing organizations.Question (TCO B) Cite two ways that the…
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- Hotel ComplaintsA luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list of the major complaints by week for the last month is as follows: Complaint Number of Occurrences Week 1Error on bill 10Room not ready at check-in 8Room service delivery late 3Longline at check-out 10 Week 2Error on bill 12Noise in hallway 2Longline at check-out…Draw a two-participant PCN diagram for one of the following processes:a) The process of having your computer repaired.b) The process of pizza preparation.c) The process of procuring tickets for a concert.Explain the differences between flow diagrams and system flowcharts.