In some companies, customer service is carried out by the salesperson. In others, it is responsibility of a separate department. When would a separate department make more sense? When would it not?

Microeconomics
13th Edition
ISBN:9781337617406
Author:Roger A. Arnold
Publisher:Roger A. Arnold
Chapter8: Production And Costs
Section8.2: Two Sides To Every Business Firm
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In some companies, customer service is carried out by the salesperson. In others, it is responsibility of a separate department. When would a separate department make more sense? When would it not?    

 

 

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