How can Total Quality Management be implemented in an organization to improve quality and increase customer satisfaction?
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- What is Total Quality Management (TQM)?Evaluate the principles of Total Quality Management (TQM) and how they can be implemented to improve organizational performanceWhat is Customer Resource Planning going to do for the company and how is it going to strategically align the company in the industry or against its competitors?
- What role does an employee have in the monitoring and control functions? How can they contribute to the organization's end goal?Describe the elements of Total Quality Management (TQM)How do you see traditional management practices and quality management practices historically.What is the fundamental difference in both these approaches?