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Management
Hos Least Effective Effective Discuss what you can within the limits of your knowledgo and stear the conversation back to the original matter as yeu are conscious about maintaining credibility with this regular customer. Be open about your limited knowledoe and remit in this area and reassure the clieat you will find ont the information they need from one of your colleaguas Note the customer's questions and discuss these with your colleagues as soon as possilble so you can find out the relevont informatien. Next

Hos Least Effective Effective Discuss what you can within the limits of your knowledgo and stear the conversation back to the original matter as yeu are conscious about maintaining credibility with this regular customer. Be open about your limited knowledoe and remit in this area and reassure the clieat you will find ont the information they need from one of your colleaguas Note the customer's questions and discuss these with your colleagues as soon as possilble so you can find out the relevont informatien. Next

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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You have a number of customers who contact you rogularly to raquect ropeat trannactions. Today you are acaisting one of these customers with a routine matter when they mention an interest in a particular new product. They ask you for pomo specific information about this product before they peak to a speialist. You were not expecting to be askad about this product and you do not know all of the latest information as you were on leave wheri this was cornmunicated to your team. You know that the acope of what they are asking is beyond your remit and you have very limited knowledge in thils area compared to some of your collaagues. You do not want to lose credibilty by providing incorrect inforTnation about the client's query Moct Effective Effective Least Discuss what you can within the limits of your knowledgo and stear the conversation back to the original matter as you are conscious about maintaining credibility with this regular customer. Be open about your limited knowledoe and remit in this area and reassure the client you will find out the Information they need from one of your colleaguas. Note the customer's questions and discuss these with your colleagues as soon as possible so you can find out the relevant information. Next
Transcribed Image Text:You have a number of customers who contact you rogularly to raquect ropeat trannactions. Today you are acaisting one of these customers with a routine matter when they mention an interest in a particular new product. They ask you for pomo specific information about this product before they peak to a speialist. You were not expecting to be askad about this product and you do not know all of the latest information as you were on leave wheri this was cornmunicated to your team. You know that the acope of what they are asking is beyond your remit and you have very limited knowledge in thils area compared to some of your collaagues. You do not want to lose credibilty by providing incorrect inforTnation about the client's query Moct Effective Effective Least Discuss what you can within the limits of your knowledgo and stear the conversation back to the original matter as you are conscious about maintaining credibility with this regular customer. Be open about your limited knowledoe and remit in this area and reassure the client you will find out the Information they need from one of your colleaguas. Note the customer's questions and discuss these with your colleagues as soon as possible so you can find out the relevant information. Next
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