Four employees at a fast-food restaurant each perform one of the four activities inserving a customer: greet customer, take order, process order, and deliver order. Theprocessing time for each activity is given as follows:Greet customerTake orderProcess orderDeliver orderA) 50%Assume demand is unlimited. What is the average labor utilization?B) 68%C) 40%ActivityD) 162%Processing time per customer2 seconds30 seconds60 seconds5 seconds

From the above given information, Greet customer = 2 seconds Taking order = 30 seconds Processing…

Answered: Four employees at a fast-food…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter4: Linear Programming Models

Section4.8: Data Envelopment Analysis (dea)

Problem 42P

See similar textbooks

Similar questions

[The following information applies to the questions displayed below.] The following are the car repair shop data: TETE Ticket No. Work Ticket No. Work Ticket No. Work 1 Lube & oil 11 Battery 21 Battery Tires 2 Lube & oil 12 Tires 22 3 Brakes 13 Brakes 23 Brakes 4 Lube & oil 14 Transmission 24 Transmission Lube & oil 15 Brakes 25 Brakes Tires 16 Battery 26 Lube & oil 7 Tires 17 Brakes 27 Lube & oil 8. Brakes 18 Tires 28 Lube & oil 9. Brakes 19 Tires 29 Tires 10 Lube & oil 20 Lube & oil 30 Lube & oil
Management of Mittel Company would like to reduce the amount of time between when a customer places an order and when the order is shipped. For the first quarter of operations during the current year the following data were reported: Inspection time 0.7 days Wait time (from order to start of production) 16.9 days Process time 2.7 days Move time 1.0 days Queue time 4.3 days 1. Compute the delivery cycle time. (Round your intermediate calculations and final answer to 1 decimal place.) 2. If by using Lean Production all queue time during production is eliminated, what will be the new MCE? (Do not round intermediate calculations. Round your percentage answer to 1 decimal place.)
Why is compliance with facility workflow and information life cycle coding staff productivity so crucial?
Mr. K’s is a very popular hair salon. It offers high quality hairstyling andphysical relaxation services at a reasonable price, so it always has unlimiteddemand. The service process includes five activities that are conducted inthe sequence described below ( the time required for each activity is shownin parenthesis):Activity 1: Welcome a guest and offer homemade herb tea (10 minutes)Activity 2: Wash and condition har (10 minutes)Activity 3: Neck, shoulder, and back stress release massage (10 minutes)Activity 4: Design and hair style and do the hair (25 minutes)Activity 5: Ring up the guest bill (5 minutes)Each activity has one employee dedicated to it. For the following questions,assume unlimited demand. Also assume that the employee at activity 1 onlyadmits new guests at the rate of the bottleneck.(a) Which resource is the bottleneck?(b) What is the capacity of the process?(c) What is the flow rate?(d) What is the utilization of the employee at activity 3(e) What is the cycle time?
The Holt Million Corporation’s plant manufactures two different products: X and Y. The plant has three different machines: A, B, and C. Each performs different tasks and can work on only one unit of material at a time. Details for each product are shown in the table below: Product X Y Demand Per Week 200 units 100 units Selling Price $150 $160 Machine Operation Required A, B, C B, B, C Operation Times in Minutes 20, 15, 15 15, 15, 15 Raw Materials Needed RM-1, RM-2 RM-2, RM-3 Raw Materials Costs RM-1 = $40/unit, RM-2 or RM-3 = $20/unit Each product uses raw materials with costs as shown in the above table where the processing times and the machine required for each operation are also shown. Each machine is available 4,800 minutes per week. There are no system foul-ups. Demand is deterministic (i. e., no uncertainty). Operating expenses, including labor (but excluding raw materials) total $12,000 per week. Assuming…
The Holt Million Corporation’s plant manufactures two different products: X and Y. The plant has three different machines: A, B, and C. Each performs different tasks and can work on only one unit of material at a time. Details for each product are shown in the table below: Product X Y Demand Per Week 200 units 100 units Selling Price $150 $160 Machine Operation Required A, B, C B, B, C Operation Times in Minutes 20, 15, 15 15, 15, 15 Raw Materials Needed RM-1, RM-2 RM-2, RM-3 Raw Materials Costs RM-1 = $40/unit, RM-2 or RM-3 = $20/unit Each product uses raw materials with costs as shown in the above table where the processing times and the machine required for each operation are also shown. Each machine is available 4,800 minutes per week. There are no system foul-ups. Demand is deterministic (i. e., no uncertainty). Operating expenses, including labor (but excluding raw materials) total $12,000 per week. Assuming…
. The School of Dentistry at Penn provides general dental care to residents of Philadelphiaon a walk-in basis. Upon arrival, customers first provide health-relevant informationsuch as personal health records and insurance provider to a receptionist who entersthe information into the computer system for the dentist to see. A dental assistant thentakes an X-ray of the patient. A dentist then performs the checkup and discusses anyissues with the patient. Depending on the day, patients might have to wait at any of theseresources. This concludes the process. Draw a process flow diagram of this process.
Three employees at a fast-food restaurant each perform one of the three activities in serving a customer: take the order, process the order, and deliver the order. The processing time for each activity is given as follows: Activity Processing Time Take the order 30 seconds Process the order 2 minutes Deliver the order 1 minute Assume that the demand is 20 customers/hour. What is the average labor utilization? a 38.9% b 85.7% c 66.7% d 100%
b) A company receives parts from suppliers to be used in its manufacturing departments. The quality control department must perform two operations when shipments are received: Operation A – draw a random sample, package, and deliver to testing; and Operation B – test the materials and issue a disposition report. There are currently six shipments waiting to be processed. The time estimates for processing these six shipments through quality control are given in the table below. Shipment Operation A (hours) Operation B (hours) A 1.5 1.0 В 1.1 2.7 1.2 1.4 D 0.7 1.6 E 1.6 1.5 F 1.9 2.9 Use Johnson's Rule to set the sequence of processing the shipments through Quality Control. i. ii. How much total time is required to process all the six shipments through Quality Control? Show all times on a Gantt Chart. w lu
A manager would like to see reduction of the following operational measures, except A. Spoilage B. Number of customer complaints C. Queue time D. Manufacturing Efficiency
A campus deli serves 325 customers over its busy lunch period from 11:30 a.m. to 1:30 p.m. A quick count of the number of customers waiting in line and being served by the sandwich makers shows that an average of 5 customers are in process at any point in time. What is the average amount of time that a customer spends in process? Instructions: Round your final answer to 1 decimal place. Average amount of time minutes
Total customer-response time (CRT) can be defined as which of the following? (Hint: Refer to textExhibit 14.14 and the accompanying discussion.)a. The difference between when a customer’s order is set up and when the order is finishedb. The elapsed time between when a customer places an order for a product and when that order isdelivered to the customerc. Manufacturing lead (cycle) time for the orderd. The time between when an order is received by manufacturing and when that order is completed

SEE MORE QUESTIONS

Recommended textbooks for you

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

SEE MORE TEXTBOOKS