“Do the right things right , the first time, every time”. In Total Quality Management, everyone must be guided by this principle. How may this be applied in an organization by the people or employees running it? Use an example to illustrate its intent and full meaning.

“Do the right things right , the first time, every time”. In Total Quality Management, everyone must be guided by this principle. How may this be applied in an organization by the people or employees running it? Use an example to illustrate its intent and full meaning.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 10DQ

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