Discuss. What strategies can organizations employ to effectively manage customer expectations and mitigate the risk of dissatisfaction, particularly in industries with inherently high expectations?

Principles of Management
OER 2019th Edition
ISBN:9780998625768
Author:OpenStax
Publisher:OpenStax
Chapter9: The Strategic Management Process: Achieving And Sustaining Competitive Advantage
Section: Chapter Questions
Problem 3CTQ: How is tying rewards to improved sustainability performance a form of strategic control?
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Discuss. What strategies can organizations employ to effectively manage customer expectations and mitigate the risk of dissatisfaction, particularly in industries with inherently high expectations?
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