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- Discuss the benefits of using a CRM system for businesses.
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- "What are the potential ethical concerns that arise in the use of CRM technology, such as data privacy, security, and bias, and how can they be addressed in the development and implementation of such systems?""How can a company effectively leverage CRM systems to improve customer engagement and satisfaction while maintaining data privacy and security?"How do CRM systems help in reducing the churn rate of customers?
- Critically evaluate the advantages and disadvantages of CRM systems used in service sector businesses for acquisition and retaining customersHow does CRM software assist companies in managing customer relationships effectively?What are the four (4) factors to consider in implementing and integrating e-CRM?
- Explore the ethical considerations in CRM, particularly concerning data privacy and security. What measures should organizations take to ensure compliance with data protection regulations while using CRM systems?How does CRM software assist businesses in managing customer relationships effectively?How does a CRM system support multi-channel communication with customers?