DHL is being proactive in notifying customers of problems. Why would this create customer loyalty? Would it not be better to fix the problem and not notify the customer? What would you tell the customer in the event of a problem?
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- DHL is being proactive in notifying customers of problems. Why would this create customer loyalty? Would it not be better to fix the problem and not notify the customer? What would you tell the customer in the event of a problem?
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- Sitra Metal Manufacturing Company (SMMC) is a company that manufactures products from raw materials. It also sells directly to the customers or sells it to a middleman i.e., another business that sells it finally to the customer. SMMC is planning to move online, and they are looking for your help in understanding the following: Explain E-Commerce Business Models. Discuss the Key elements of a Business Model.The AB e-commerce company has started operating by using a 3PL partner and benefits from saving time and money with a more streamlined order fulfillment process and inventory management. By outsourcing fulfillment, the 3PL is automatically notified when an order is placed.Also, partnering with a 3PL helps reduce logistics costs in the long run. Unlike hiring an internal team to manage inventory and shipping, 3PLs store the inventory and their team of fulfillment experts are trained to keep overall logistics costs down. Furthermore, 3PL arrangement helps split inventory across locations so the company can eliminate shipping to the highest, most expensive shipping zones and keep inventory closer to more customers.To have a more integrated distribution process, would reducing dependency on 3PL be a viable option in the long term for the AB company for cost management and control? Justify with your understanding of supply chain management concepts. also, using your knowledge of other open…The key to running a successful business lies in its effective management. And when it comes to handling a logistics or supply chain business, it is important to ensure a smooth flow of information as well as the flow of the products through good management.Logistics management includes the management of everything in the supply chain from the raw material to its warehousing, the labour administration, the transportation of the final product to the information flow, all come under it. An efficient logistics management with a proactive and a well-defined strategy can help build better customer relationships, add reliability across the whole supply chain and minimize the need for excess inventory. Along with improving delivery times and reducing errors, there are some additional things to improve in the supply chain. With this regard, Provide a detailed discussion on the impact of time-based strategies in obtaining efficient supply chains and better customer service.
- In e-commerce, there are 8 unique features. Choose 4 most important features and justify their importance with examplesWhat is the systems approach to problem solving? How isthis concept applicable to logistics management?How does the transportation simplex approach obtain the same data in a far more straightforward manner?
- E-commerce companies such as FanClub use cloud computing as a tool to back up essential data and enhance customerexperience. Other examples of cloud usage in e-commerce include providing personalised shopping experiences and realtimeinventory tracking with cloud-hosted databases and applications. As the use of the cloud is positively beneficial for ecommerce companies, the problem is that there are security risks. Critically discuss any five (5) security risks related to cloud e-commerce that the management of FanClub should be aware of. Include in the discussion related measures for the security risks explained.Explain the role and benefits of Enterprise Applications like ERP (Enterprise Resource Planning systems), SCM (Supply Chain Management systems), and CRM (Customer Relationship Management systems).What is the systems approach to problem solving? How is this concept applicable to logistics.
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