Describe the concept of the internal customer and its relevance from a quality perspective.
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3. Describe the concept of the internal customer and its relevance from a quality perspective.
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- What is quality , from a perspective of customers ?Defend the customer focus of quality management.The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).
- a) Differentiate between physical quality and service quality b) Discuss why quality control circles may not help to enhance quality management of service organizations?Use the dimensions of quality to describe typical characteristics of these products and services:e. Surgery and postsurgery careWhat does an internal quality assurance bolan include?
- Discuss definitions of quality in terms of business and customer provision.explain the importance of quality management. Select three quality management concepts from below. Quality policy Quality objectives Quality assurance Quality control Quality audit Quality program planChoose and explain two classifications of quality dimensions for goods and services. Contrast the similarities and differences between the two classifications for services.