Consider the following five situations: maintenance of a network of ATMSS, produc- tion and packaging of cake mix, a barn raising in which an entire fast-food restau- rant is torn down and completely replaced in 48 hours, hosting and promotion of the performance of a touring musical group, and repair of an electrical grid to restore electricity to homes after a storm. Now consider the following grid, which indicates five positions marked A, B, C, D, and E. Each of these positions indicates differing levels of tangibility and operation types: Production and Service Management Management Management Management Project Event Incident INTANGIBLE: Pure Service Degree of tangibility of product TANGIBLE: Pure Good Match each of the five points on the grid to each of the five operations proposed, assuming each grid location can be used only once.

Consider the following five situations: maintenance of a network of ATMSS, produc- tion and packaging of cake mix, a barn raising in which an entire fast-food restau- rant is torn down and completely replaced in 48 hours, hosting and promotion of the performance of a touring musical group, and repair of an electrical grid to restore electricity to homes after a storm. Now consider the following grid, which indicates five positions marked A, B, C, D, and E. Each of these positions indicates differing levels of tangibility and operation types: Production and Service Management Management Management Management Project Event Incident INTANGIBLE: Pure Service Degree of tangibility of product TANGIBLE: Pure Good Match each of the five points on the grid to each of the five operations proposed, assuming each grid location can be used only once.

Purchasing and Supply Chain Management

6th Edition

ISBN:9781285869681

Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

ChapterC: Cases

Section: Chapter Questions

Problem 5.3SD: Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling...

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Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. Ethical decisions that affect a buyers ethical perspective usually involve the organizational environment, cultural environment, personal environment, and industry environment. Analyze this scenario using these four variables.
Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What should Sharon do in this situation?
Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What does the Institute of Supply Management code of ethics say about financial conflicts of interest?
Figure shows summer air visibility measurements for Denver, Colorado. The acceptable visibility standard is 100, with readings above 100 indicating clean air and good visibility, and readings below 100 indicating temperature inversions caused by forest fires, volcanic eruptions, or collisions with comets.a. Is a trend evident in the data? Which time-series techniques might be appropriate for estimating the average of these data?b. A medical center for asthma and respiratory diseases located in Denver has great demand for its services when air quality is poor. If you were in charge of developing a short-term (say, 3-day) forecast of visibility, which causal factor(s) would you analyze? In other words, which external factors hold the potential to significantly affect visibility in the short term?c. Tourism, an important factor in Denver’s economy, is affected by the city’s image. Air quality, as measured by visibility, affects the city’s image. If you were responsible for development of…
Estimating a cost function, high-low method. Lacy Dallas is examining customer-service costs in the southern region of Camilla Products. Camilla Products has more than 200 separate electrical products that are sold with a 6-month guarantee of full repair or replacement with a new product. When a product is returned by a customer, a service report is prepared. This service report includes details of the problem and the time and cost of resolving the problem. Weekly data for the most recent 8-week period are as follows: Plot the relationship between customer-service costs and number of service reports. Is the relationship economically plausible? Use the high-low method to compute the cost function relating customer-service costs to the number of service reports. What variables, in addition to number of service reports, might be cost drivers of weekly customer-service costs of Camilla Products?
A Lighting company seeks to study the percentage of the defective glass shells being manufactured. Theoretically, the percentage of defectives is dependent on temperature, humidity, and the level of artisan expertise. Complete historical data are available for the following variables on a daily basis for a year.a. Temperature (high, normal, low)b. Humidity (high, normal, low)c. Artisan expertise (expert, average, mediocre)Some experts feel that defectives also depend on productive supervisors. However, data on supervisors in charge are available for only 242 of the 365 days. How should you conduct this study?
In a car manufacturing company, an automated painting process has been introduced, and the quality assurance team suspects there might be issues that require investigation. The team decides to conduct a root cause analysis to identify potential problems. Through the root cause analysis and further investigation, it appears that the drying time of the paint in minutes is affecting the overall quality of the finish. The aspect they need to examine is the variation in drying time across different colours of paint. Considering the ongoing concerns in the painting process, the team chooses to collect a sample of six drying time measurements every 20 minutes from various colours of paint. The recorded drying time values for a day's production are presented in Table 1. A total of 10 sets of measurements, each consisting of six drying time values in minutes, have been collected. Each time a set of measurements is taken, the individual drying time values are recorded. Table 1: Drying Time…
List and briefly explain the activities involved in the verification of an ER model.
17. Services differ from manufactured products in four ways. Intangibility, Inseparability, Perishability and ? A. Homogeneity B. Heterogeneity C. Intractability D. Invisibility E. None of the above 18. The implications of low volume production include the following except a) Low unit cost b) Less systematization c) Low repetition d) Each staff performs more of jobs e) None of the above
Problem 6-2 (Algo) Rachel loves to bake cookies, but she has an old oven that has trouble maintaining a constant temperature. If the acceptable temperature range for making the cookies is 350 plus or minus 10 degrees, what is the allowable standard deviation in the temperature of her oven in order to achieve a Six Sigma level of quality? Note: Round your answer to 3 decimal places. Standard deviation degrees
Tucson Machinery, Inc., manufactures numerically controlled machines, which sell for an average price of $0.5 million each. Sales for these NCMS for the past two years were as follows: Use Exhibit 18.10. LAST YEAR THIS YEAR QUANTITY (UNITS) QUANTITY QUARTER (UNITS) QUARTER I 11 I 16 II 17 II 23 III 25 III 27 IV 15 IV 18 a. Find the equation of a simple linear regression line using Excel. (Round your answers to 3 decimal places.) Y = b. Compute trend and seasonal factor from a linear regression line obtained with Excel. (Do not round intermediate calculations. Round your answers to 3 decimal places.) Period Trend Forecast Seasonal Factors Last Year II IV This Year II III IV
Chart and Regression analysis : What does the intercept predict? X: C16 (number of cars on the sales lot) versus Y: C17 (cars sold per day) Equation: y=2.9x + 14.5 Slope:2.9 Intercept:14.5 Does the intercept mean the intercept is 14.5 means that the cars sold per day( Y) predicted number of cars on sale lot(X) to be 14.5, but this intercept has no meaning. So, I will not use to predict cars sold per day?