Case Study: Riversdale College Learning Management System Traditional face‐to‐face teaching still plays a critical role in teaching and learning, however challenges such as COVID‐19 has necessitated the introduction of Learning Management Systems (LMS) in higher educational institutions at a large scale. An LMS is a software system designed to aid teaching and learning which operates in the World Wide Web, hence, having the flexibility of anytime access (Ho, Higson, Dey & Xu, 2009). Riversdale College has invested in a Learning Management system in order to create, share and manage the delivery of educational content. The LMS goal is in enhancing teaching and learning. The main aim of Riversdale College is to provide excellent educational opportunities that are responsive to the needs of a demographically diverse student population and equip them to exceed challenges as active participants in shaping the future of our world. Riversdale College uses the LMS in more innovative ways like student engagement, creating and editing content, live‐ streamed classes, making resources available to students and evaluating the students’ progress and assessment management. Riversdale College has close to 16 000 students across four branches in different provinces in South Africa. It offers programs from higher certificates to degrees. Management has realised that students and lecturers are not making full utilisation of the LMS, yet it is the key to student engagement. The biggest challenge being acceptance of the LMS by the users, leading to a great dislike of the LMS by most students. Lecturers are also not facilitating or encouraging the use of the LMS by the students. Users cite lack of technical support and resources such as data and personal computers. Your role as a Business Analyst is to address issues associated with the acceptance and adoption of LMS by the students. Q.3.1 Conduct a MOST analysis of the Riversdale College internal environment. Q.3.2 Taking into consideration the full‐scale implantation of the Learning Management System, evaluate how the McKinsey’s 7‐S Model and the Balance Business
Case Study: Riversdale College Learning Management System
Traditional face‐to‐face teaching still plays a critical role in teaching and learning, however
challenges such as COVID‐19 has necessitated the introduction of Learning Management Systems
(LMS) in higher educational institutions at a large scale. An LMS is a software system designed to
aid teaching and learning which operates in the World Wide Web, hence, having the flexibility of
anytime access (Ho, Higson, Dey & Xu, 2009).
Riversdale College has invested in a Learning Management system in order to create, share and
manage the delivery of educational content. The LMS goal is in enhancing teaching and learning.
The main aim of Riversdale College is to provide excellent educational opportunities that are
responsive to the needs of a demographically diverse student population and equip them to
exceed challenges as active participants in shaping the future of our world. Riversdale College
uses the LMS in more innovative ways like student engagement, creating and editing content, live‐
streamed classes, making resources available to students and evaluating the students’ progress
and assessment management.
Riversdale College has close to 16 000 students across four branches in different provinces in
South Africa. It offers programs from higher certificates to degrees. Management has realised that
students and lecturers are not making full utilisation of the LMS, yet it is the key to student
engagement. The biggest challenge being acceptance of the LMS by the users, leading to a great
dislike of the LMS by most students. Lecturers are also not facilitating or encouraging the use of
the LMS by the students. Users cite lack of technical support and resources such as data and
personal computers.
Your role as a Business Analyst is to address issues associated with the acceptance and adoption
of LMS by the students.
Q.3.1 Conduct a MOST analysis of the Riversdale College internal environment.
Q.3.2 Taking into consideration the full‐scale implantation of the Learning Management
System, evaluate how the McKinsey’s 7‐S Model and the Balance Business
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