Alicia is quite angry during the negotiations. Based on Malhotra and Bazerman’s research, what should Katherine avoid doing? Multiple Choice Increase the emotions in the conversation. Help Alicia better understand her underlying interests. Help Alicia refocus her negative energy. Try and understand where Alicia’s anger is coming from. Sidestep the power of Alicia’s emotions.

Alicia is quite angry during the negotiations. Based on Malhotra and Bazerman’s research, what should Katherine avoid doing? Multiple Choice Increase the emotions in the conversation. Help Alicia better understand her underlying interests. Help Alicia refocus her negative energy. Try and understand where Alicia’s anger is coming from. Sidestep the power of Alicia’s emotions.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 4DQ

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