a) The approximate learning curve rate = % (round your response to the nearest whole number). %3D b) Using an 85% learning curve rate and the above times, the time to complete report number 48 = minutes (round your response to two decimal places).
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- A call centre that handles customer service telephone calls is monitored by information system that collects data on the number of calls each representative received and the length of time each representative took to answer each call and then to respond to the question or request for service. Managers at the call centre can easily obtain statistics on virtually any part of the process. And data collection is built into the system, making it unintrusive. Obviously, the manager‟s goal is to make sure all calls are answered quickly and that customers are satisfied. Information from the system can then be used in a variety of ways. For instance, a manager can use the information from the system to compare a worker‟s output to that of his colleagues, to his own earlier output, to historical outputs reflecting similar work conditions at other times. He can evaluate the number and duration of calls service representatives answer on a given day. 3. What uses of the…A call centre that handles customer service telephone calls is monitored by information system that collects data on the number of calls each representative received and the length of time each representative took to answer each call and then to respond to the question or request for service. Managers at the call centre can easily obtain statistics on virtually any part of the process. And data collection is built into the system, making it unintrusive. Obviously, the manager‟s goal is to make sure all calls are answered quickly and that customers are satisfied. Information from the system can then be used in a variety of ways. For instance, a manager can use the information from the system to compare a worker‟s output to that of his colleagues, to his own earlier output, to historical outputs reflecting similar work conditions at other times. He can evaluate the number and duration of calls service representatives answer on a given day. 1. Rationally, what are the…I submitted this question for answering yesterday,but I can't figure out how the learning rate was calculated as =70%
- It is not necessary to plan study time, just study Select one: True O FalseCycle-Time Analysis Variability is often considered to be the enemy of efficient and effective management. One approach to managing cycle times to improve delivery dependability is to map out the associated activities in a value-added process using a process flow diagram (see diagram in problem þelow). This allows the manager to identify and measure the specific activities so that the management process can be made more effective. The following problem illustrates the use of cycle time analysis. Problem Company X has recently completed an analysis of its primary value-added process. As part of this analysis, the major flows have been mapped such that the process has been broken down into 10 major activities. To better understand the process, the times to complete,each of these activities have been carefully monitored over the past month. The results of this monitoring follow. (3:3) (1:0.4) (10:6) (5:2.8) Activity 4 Standard Mean Deviation Activity 5 Activity 6 Activity 7 Activity 8 2.4…The Controlling Function What is the most important idea/concept that was generated in the controlling function? Can you explain this concept in your own words? Would you be able to provide a work place example to support your understanding of the new learning mentioned by you?
- An organization’s most important resource is the people who work in that organization. The quality of the people who work in an organization, that is, the overall value they bring to the organization, is based on the ability of the Human Resources Department to find the right people, bring them into the organization, get them in the right positions, support their continued growth and professional development, and to ensure they are fairly compensated in return for the investment of their skill set into the organization. Explain the HRM process. In particular explain why each stage in the process is critical, what happens if any part of the process is neglected, and what happens when the HRM process works well and consistently.The power law can be used to represent a common form of a learning curve that uses __________ as a dependent variable and __________ as the independent? variable?Explain how one instructional strategy (e.g., collaborative learning, modeling, discovery learning) supports learning outcomes. Standard and Objective Estimate and measure the length of an object by selecting and using appropriate tools, such as rulers, yardsticks, meter sticks, and measuring tapes to the nearest inch, foot, yard, centimeter, and meter. Learning Objective After the lesson on estimating and measuring the length of objects by selecting and using appropriate tools, such as rulers, yardsticks, meter sticks, and measuring tapes, the students will solve 10 problems on a worksheet and score at least 8/10 or 80%.
- = K If Professor Laurie Macdonald takes 12 minutes to grade the first exam and follows an 80% learning curve then, using table Table E.3, the amount of time she requires to grade: a) the 25th exam 4.26 minutes (round your response to two decimal places). (round your response to two decimal places). Learning Curve Coefficients Unit Number (N) b) the first 10 exams 10 25 Unit Time .385 .263 75% Total Time 5.589 10.191 minutes Unit Time 477 .355 80% Total Time 6.315 12.309 Unit Time .583 .470 85% Total Time 7.116 14.801 - XA random work sample of operators taken over a 1,158-hour work month at Tele-Marketing, Inc., has produced the following results.On phone with customer 858 hoursIdle time 210 hoursPersonal time 90 hoursThe percentage of time spent working =d) The average time a customer spends in the shop = ? enter your response here minutes (round your response to two decimal places).