A telephone call center uses five customer service representatives (CSRs) during the 8:30 a.m. to 9:00 a.m. time period. The standard service rate is 5.0 minutes per telephone call per CSR. Assuming a target labor utilization rate of 80 percent, how many calls can these five CSRS handle during this half-hour period? Round your answer to the nearest whole number. calls

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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A telephone call center uses five customer service representatives (CSRs) during the 8:30 a.m. to 9:00 a.m. time period. The standard service rate is 5.0 minutes per
telephone call per CSR. Assuming a target labor utilization rate of 80 percent, how many calls can these five CSRS handle during this half-hour period? Round your answer
to the nearest whole number.
calls
Transcribed Image Text:A telephone call center uses five customer service representatives (CSRs) during the 8:30 a.m. to 9:00 a.m. time period. The standard service rate is 5.0 minutes per telephone call per CSR. Assuming a target labor utilization rate of 80 percent, how many calls can these five CSRS handle during this half-hour period? Round your answer to the nearest whole number. calls
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