A 53-year-old woman calls the office reporting that she noticed last evening that an area in her lower left leg was warm and tender to touch. This morning she advises that it is hot to the touch and that it has red streaks running to the upper leg. She also tells you that she thinks the legs look swollen.  1. Following office protocol, how would you handle this call?

Understanding Health Insurance: A Guide to Billing and Reimbursement
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A 53-year-old woman calls the office reporting that she noticed last evening that an area in her lower left leg was warm and tender to touch. This morning she advises that it is hot to the touch and that it has red streaks running to the upper leg. She also tells you that she thinks the legs look swollen. 

1. Following office protocol, how would you handle this call? 

 

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