5. (40/240, Poisson Probability Distribution) Phone calls arrive at the rate of 48 per hour at the Bonuan Dagupan Call Center. c. Suppose no calls are currently on hold. If the Call Center Agent takes 5 minutes to complete the current call, how many callers does he expect to be waiting by that time? What is the probability that none will be waiting? μ = f(0) = d. If no calls are currently being processed, what is the probability that the Call Center Agent can take 3 minutes of personal time without being interrupted by a call? μ = f(0) = LC

5. (40/240, Poisson Probability Distribution) Phone calls arrive at the rate of 48 per hour at the Bonuan Dagupan Call Center. c. Suppose no calls are currently on hold. If the Call Center Agent takes 5 minutes to complete the current call, how many callers does he expect to be waiting by that time? What is the probability that none will be waiting? μ = f(0) = d. If no calls are currently being processed, what is the probability that the Call Center Agent can take 3 minutes of personal time without being interrupted by a call? μ = f(0) = LC

Calculus For The Life Sciences

2nd Edition

ISBN:9780321964038

Author:GREENWELL, Raymond N., RITCHEY, Nathan P., Lial, Margaret L.

Publisher:GREENWELL, Raymond N., RITCHEY, Nathan P., Lial, Margaret L.

Chapter12: Probability

Section12.4: Discrete Random Variables; Applications To Decision Making

Problem 2E

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