4. Indicate how a team leader can empower members of a call centre team a. Show a task / your team members are involved in b. Show that you have delegated at least 2 of your tasks / activities to 2 of your team members, e.g. minutes of a meeting, email, etc. showing details of the task that is being delegated, such as: . what is expected ▪ how it must be done . where to get help, if necessary • the decision-making authority required to execute the task • regular feedback and reporting schedule (dates) c. Review the performance of the delegated tasks with the 2 team members what he/she does well, ▪ what needs improvement, and ▪ reach agreement about what is expected in the future - make sure that you encourage the team member to participate in this decision- making process

4. Indicate how a team leader can empower members of a call centre team a. Show a task / your team members are involved in b. Show that you have delegated at least 2 of your tasks / activities to 2 of your team members, e.g. minutes of a meeting, email, etc. showing details of the task that is being delegated, such as: . what is expected ▪ how it must be done . where to get help, if necessary • the decision-making authority required to execute the task • regular feedback and reporting schedule (dates) c. Review the performance of the delegated tasks with the 2 team members what he/she does well, ▪ what needs improvement, and ▪ reach agreement about what is expected in the future - make sure that you encourage the team member to participate in this decision- making process

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter12: Managing Human Talent

Section: Chapter Questions

Problem 3OTJVC

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