1. A computer repair shop had received several complaints on the length of time it took to make repairs. The manager responded by increasing the repair staff by 10 percent. Complaints on repair time quickly decreased, but then complaints on the cost of repairs suddenly increased. Oddly enough, when repair costs were analyzed, the manager found that the average cost of repair had decreased relative to what it was before the increase in staff. What are some possible explanations for the complaints, and what actions might the manager contemplate? lo alsvisial szU tdgin zih u 979d tunirm smaz sd 2. As a manager, how would you deal with the possibility that customer satisfaction does not always lead to customer retention?

1. A computer repair shop had received several complaints on the length of time it took to make repairs. The manager responded by increasing the repair staff by 10 percent. Complaints on repair time quickly decreased, but then complaints on the cost of repairs suddenly increased. Oddly enough, when repair costs were analyzed, the manager found that the average cost of repair had decreased relative to what it was before the increase in staff. What are some possible explanations for the complaints, and what actions might the manager contemplate? lo alsvisial szU tdgin zih u 979d tunirm smaz sd 2. As a manager, how would you deal with the possibility that customer satisfaction does not always lead to customer retention?

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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1. A computer repair shop had received a number of complaints on the length of time it took to make repairs. The manager responded by increasing the repair staff by 10 percent. Complaints on repair time quickly decreased, but then complaints on the cost of repairs suddenly increased. Oddly enough, when repair costs were analyzed, the manager found that the average cost of repair had actually decreased relative to what it was before the increase in staff. What are some possible explanations for the complaints, and what actions might the manager contemplate?
(a) A computer repair shop had received a number of complaints on the length of time it took to make repairs. The manager responded by increasing the repair staff by 10 percent. Complaints on repair time quickly decreased, but then complaints about the cost of repairs suddenly increased. Oddly enough, when repair costs were analyzed, the manager found that the average cost of repair had actually decreased relative to what it was before the increase in staff. What are some possible explanations for the complaints, and what actions might the manager contemplate? (b) How do you relate inspection, cost, and quality? (c) An automatic filling machine is used to fill 2-liter bottles of cola. The machine’s output is approximately normal with a mean of 2.0 liter and a standard deviation of 0.024 liters. The output is monitored using the mean of samples of 36 observations.i. Determine upper and lower control limits that will include roughly 95 percent of the sample means when the process is in…
A computer repair shop had recieved several complains on the length of time it took to make repairs. The manager responded by increase in the repair by 10 percent. Complaints on repair time quickly decreased but then complaints on the cost of repair suddenly increased. Oddly enough when repair costs were analyzed the managers found that average cost of repair had decreased relative to what was before the increase in staff. What are some possible explanations for the complaints and what actions might the manager contemplate?
A computer repair shop received several complaints about the length of time required to complete repairs. The management replied by adding 10% to the repair staff. Concerns about repair time fell rapidly, but complaints about repair expense grew dramatically. Surprisingly, when the manager reviewed repair expenses, he discovered that the average cost of repair had actually fallen in comparison to what it was before to the personnel expansion. What are some plausible explanations for the concerns, and what possible responses might the manager consider?
A computer repair shop had received a number of complaints on the length of time it took to make repairs. The manager responded by increasing the repair staff by 10 percent. Complaints on repair time quickly decreased, but then complaints on the cost of repairs suddenly increased. Oddly enough, when repair costs were analyzed, the manager found that the average cost of repair had actually decreased relative to what it was before the increase in staff. What are some possible
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computer repair shop had received a number of complaints on the length of time it took to make repairs the manager responded by increasing the repair stuck by 10%. Complaints on repair time quickly decreased , but then complains on the cost of repairs suddenly increased. Oddly enough when repair cost were analyzed , the manager found that average cost of repair had actually decreased relative to what it was before the increase in staffWhat are some possible explanations for the complaints , and what actions might a manager contemplate?
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