Diploma
Report on
Ensure Team Effectiveness
Starbucks Corporation: Case Study in Teamwork
Name: Jessie (Luyan) Wang
➢ Introduction
This report is a case study of Starbucks’ teamwork practices.
In the first stage, the overview background of Starbucks will be introduced. Secondly, the viewpoints of Starbucks and the strategies, which are used by the company to make their teamwork performance well, are going to discuss. Next, the effectiveness of Starbucks teamwork strategy will be point out. In the end, there is a conclusion about the effect of policies in motivation and teamwork.
➢ Table of Contents
Overview of Starbucks Corporation 2
Starbucks’ viewpoints on teamwork and strategies to keep well relationship 3
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Hoegl & Gemuenden (2001) observed that the definition of teamwork is a social system including more than three people in an organization or context. These members identity others as one member of the team and they have the same goal. Robbins (2001) stated that the factors influencing teamwork are relation of leadership, roles, principles, status, size, composition and the power of agglomerate.
The viewpoints and strategies on teamwork of Starbucks are listed as following:
• Starbucks establishes a well-developed system to keep good relationship between managers and employees. At first, the leaders of a retail shops use the same title “partner” as a basic level worker to narrow the gap of bureaucracy. Furthermore, they co-work in the first line to eliminate the distance between different statuses.
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• Secondly, the numbers of employees are usually from three to six. Such a small size of a retail shop makes staffs acquaint with each other easily and deeply. In the co-working period, this helps a team to match different personalities and majors quickly to achieve well performance.
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• Thirdly, the suggestions and complaints provided by employees are treated of equal importance. In the same way, they have a right to participate in the process of revising company policies as well as a manager. In
Katzenbach and Smith (1993a) recognise teams as the basic units of performance in organisations and identify a team as '...a small number of people with complimentary skills who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable.'
Teamwork is a group of people who work together toward a specific goal regardless of personal feelings toward one another. A team will use their individual skills and provide constructive feedback to each other.
A team is something more than a collection of individuals. Teamwork is a group of people working together to achieve the same goal. The whole is more than a sum of the parts. A team can be identified by evidence of some or all of the following:
The fact that all the managers are accountable, help and work with each other despite their level help Starbucks maintains and achieves good result.
Group and team work is described as two or more interacting individuals who share collective norms and goals and have a common identity. The size of the group is key, a large group the leader may not catch all. However, a small group becomes more bonded, allowing interaction and shared awareness.
Teams are when people working together in a group to perform efforts and communicate with each other to combine efforts.
Teamwork is the product of two or more persons working together to accomplish a given goal. Take for instance the Egyptian Pyramids. If one man alone tried to plan and build these colossal monuments by himself, he would have failed miserably. However, when men bond together and put their efforts to work toward a common goal, they can
starbucks Corp., an international coffee and coffeehouse chain based in Seattle, Washington, has expanded rapidly since its opening in 1971. These outrageous success was due to its well-developed strategy vision which lay out the company's strategic course in developing and strengthening its business. Starbucks is a global corporation that sells authentic coffee in 30 countries, reporting revenues of nearly $5.1 billion in 2006. The main goal of Starbucks is to embrace diversity by applying the highest standards of excellence. Starbucks strives to perfect the relationship with the working class by making the service as fast as possible because they believe that every customer has their own personal rate. One
The review of literature consists of the research topic, which includes how a female employee is paid in comparison to a male employee. The pay-gap between the average pay of men and women has been an issue for the past decades. “The main explanations for the gap are occupational which confines women to the least well paid jobs and industries methods of pay determination which work against equal pay “(Doherty & Stead, p. 17). The peer-reviewed articles summarize within the hotel and
My team- KaCee, Liberty, Angeleea, Jessey, Chanler, Regan, and I- were going on an expedition through the Brownstown gym Jungle. This Jungle is an interesting place; it had various terrain and elevation. We knew while we were going to explore that a river blocks our way, and we no choice but to cross to reach our destination. If it was a normal river, we could have walked across it, but the river was a hard surface filled with alligators. All we had was six logs to get across. We could stand on the logs, but there is a challenge. My team had seven people, two of which were blind, and all of us were tied together (another team did this to us). The goal was to cross the river faster than another group. We can because teamwork
The bus, full of chattering girls, pulled into the parking lot in Boston, MA. I listened to the coach, Walter speak as he gave us directions to follow. Then, I stood up from the comfortable laid back seat that faced a tv. Off the bus, I walked to the back and the back door opened. Black and gold bags with a Vermont Stars logo passed down to me, carried a strong odor. We just grab a bag and bring it so we don’t waste time trying to find our specific one. Weighed down by my teammates bag, imprints left on my shoulder, I grabbed my 2 composite sticks. My black Nike sneakers hit the pavement as I became closer and closer to the doors, teammates by my side. A friend, a couple steps ahead of me pushed the door open and held it for me. My hand hit the metal door and sent a cold chill up my spine.
Teamwork: Team work is effective actions combined with a group of people to reach a certain goal. This is a value that an effective leader must have. Good teamwork maximizes strengths, bringing out the best in each team member. An individuals strengths in this case the leader are then complimented by the strengths of others, or of the team as a unit.
Abiding to this definition, teamwork means that people will try to cooperate by bringing together different skill for the accomplishment of a set target or goal.
In early 1970s the company named Starbucks Coffee Company was set up, and it expanded rapidly in the late 1980s and 1990s. The business was started with a single store of a roaster and retailer of whole bean and ground coffee, tea and variety of species. Nowadays, Starbucks has over 19,000 retail stores in more than 60 countries and has over 160,000 employees (Starbucks, Company profile, 2014; Forbes, 2013). With that number of employees, thus available workplaces, Starbucks won the second place award for the “Best Company to Work For” in January, 2005.
Teamwork is a process of people cooperatively working together to accomplish common objectives or goals for specific purposes.