SHIELD: PRODUCT DEVELOPMENT IN A DISTRIBUTED TEAM
(Case study No: 06/2005-5285)
Assignment Case Study
Executive MBA
March 2009
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TABLE OF CONTENTS
1EXECUTIVE SUMMARY �
2INTRODUCTION �
2MANAGING GLOBAL COMPLEXITY IN THE DRM SOFTWARE INDUSTRY �
3Multiplicity �
3Interdependence �
3Ambiguity �
3Flux and Speed �
3THE CULTURES OF INFOTECH AND PROFESSIONAL �
3Organisational Culture �
5Culture Model - Gofee and Jones �
6Team Motivation �
7PERFORMANCE MANAGEMENT �
7Goal-setting Theory �
8Performance Management Analysis �
12BIBLIOGRAPHY �
13APPENDIX �
13Appendix A: Complexity �
14Appendix B: Macro Environment (PEST) of the DRM Industry �
15Appendix C: Geert Hofstede 5D model for India and USA �
16Appendix D: Herzberg
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The purpose of this report is to investigate the team cultures and performance management factors that have lead to the creation of this situation and to provide solutions; to resolve the issues on the Shield Project and for future Infotech projects. In undertaking this report the macro and micro cultures of the industry and organisations have been reviewed, however research material was limited to the Instead case study (Selhat, 2005).
MANAGING GLOBAL COMPLEXITY IN THE DRM SOFTWARE INDUSTRY
The very nature of increasing globalisation within an industry causes a decrease in predictability and increases complexity. The management of complexity is a goal for a successful manager and requires not only using traditional organisational processes of an "organisation's design, detailed lists of assets and financial projections" but it requires an organisation "collaborating, discovering, architecting, and systems thinking" (Lane, 2006, p4); this is often a new way of thinking for managers.
There are five conditions which are in a constant state of change: Multiplicity, Interdependence, Ambiguity, Flux and Speed; which are indicators of the Macro level of complexity have been examined in Appendix A. Intertwined with the conditions are external drivers that influence the global DRM software industry, these can be identified using a PEST
Performance management system makes a clear link between the performance and compensation, and allows the employees to understand the areas which need to be improved and directs them to appropriate training opportunities to enable improvement in performance to take place. Joseph Martocchio says, “Work with line managers to design the performance appraisal plan which best fits the specific duties and responsibilities of particular roles” (Martocchio, 2011). Compensation and reward decisions are likely to be arbitrary in the absence of a good performance management system. In short, performance management is a key component of talent management in organizations. It allows assessing the current talent and making predictions
Performance management (PM) has been a part of organizations for many decades and primarily understood as a fundamental function of the Human Resources (HR) department no matter what the size or industry of the business. However, more recently performance management has shifted to being a competitive strategic advantage for organizations wishing to become high performing and overall successful. As such aligning PM with organizational missions, visions, values, goals, and strategies has now become the direct focus of HR professionals across the globe. As a HR manager, there are a number of situations which must be addressed with PM and support of other departmental managers. Presented is the application of the PM process, with analysis, responses and action items, for five emails written by department managers requesting advice on a number of situations from the organization’s HR manager at Precision Machining Inc.
Day J. and Krakhmal V. (2006) fourth edition (2011), An introduction to accounting and finance in business, Milton Keynes, The Open University
When looking at performance management it can be defined as (1) ‘a process which contributes to effective management of individuals and teams in order to achieve high levels of organisational performance. As such it establishes shared understanding about what is to be achieved and an approach to leading and developing people which will ensure it is achieved.’ We can see from this definition that managing performance is crucial to the overall performance of the organisation and meeting its goals and objectives. This process must then be strategic but also link other aspects of the organisation such as individuals and teams. As defined above, performance management is ultimately about achieving high levels of
Performance management is a holistic procedure collectively brings various types of elements that constitute towards the flourishing exercise of people management including, above all, learning and development.
Performance management relates to an organization’s ability to implement a system to evaluate and advance employee performance. Achieving peak performance requires consistency, clear objectives, and constructive employee evaluation. According to Mithas, Ramasubbu, & Sambamurthy (2011), an organization must design the performance management system based on extensive research about the organization’s mission, and then properly communicate the purpose of the system to employees, stakeholders, and decision makers. After the performing the research, the information should be used to establish the appropriate performance management specialized for the organization. In addition, an effective performance management system should align
Performance management is a tool that managers use to ensure that their companies remain at the top of their competitive edge. The Chartered Institute for Personnel Development (CIPD, 2008), defines performance management as a method by which individuals and teams are managed in a way that achieves high performance at an organisational level. The individuals within the organisation share an understanding of the achievement goals of the organisation. In order to achieve this, a general strategy is created, with each individual within the organisation understanding his or her role and requirements within such a strategy
I used the internet to research and read up on performance management generally. A good source of information was ‘The Chartered Institute of Personnel and Development’ and ‘Forbes’.
As stated by Peter F. Drucker, “Management is about human beings. Its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant.” Performance management is essential to achieving an organization 's mission statement and business goals, and also in attracting, retaining, and motivating qualified employees. There are many benefits and reasons why an organization should execute a performance management system. Performance appraisals establish the basis for qualifying, recognizing, and rewarding employee contributions. In this paper, I will discuss what performance management is, the problems with the current performance management system at my organization, how other organizations have succeeded in their performance management system and how I would advise management at my current organization to improve our performance management system.
Performance management is one of the most important activities of HR. It is not enough to simply go through the business as usual and much disliked annual exercise of assessing performance and driving rewards based on a performance assessment. The information system will be drive and modifies goals as needed, assesses performance against goals, and provides instant feedback which will give them an indication of their strength and weaknesses thus focusing on skill development and motivate employees to stay with the organisation. However this may lead to Substitution of individual judgments and Challenge the nature of an organisation and the role of management
Parrino, R., Kidwell, D.S., & Bates, T. W. (2012). Fundamentals of Corporate Finance (2nd ed).
The literature review brings up some interesting common themes and issues that run through the existing literature, research and definitions of performance management. These common themes will focus on features of performance management and its application in an organisation.
The definition of the term ‘performance management’ varies in different literatures. As Hutchinson(2013) summed up, combined with Den Harton’s theory(2004), it is a continuous process which links individual and team objectives with organizational goals by measure and improve employee’s skill and performance. According to Armstrong (2012), human resource management aims at making sure the organization has the most talented, skilled and engaged people in order to attain its goals. In this context, performance management is one staple practice helping managers identifying and retaining most competent employees as well as correcting poor performance.
The main reason for this report is to exhibit an understanding of Performance management. These days, organisations take diverse ways to deal with competitive advantage. Thus, there are a mixed bag of definitions for Performance Management. Performance management is a vital issue. It is based upon the human side of administration, and focuses on representatives as essential resources inside their organizations. As indicated by Price "Performance management is aimed at recruiting capable, flexible and committed people, managing and rewarding their performance and developing key competencies" (2007: 31).
The global economy has become massive in size, breadth and diversity. There are enormous opportunities but they are also fraught with complexity. The interconnectedness between fast growing and mature regions has vastly increased the complexity, number and range of stakeholder relationships that must be managed. Business complexity is increasing every day. Although initiating a business is easier than a decade ago, sustaining and growing a business is more difficult than ever. When you consider the last decades-leading organizations, some of them have already vanished or lost market share despite their large size. Some of today 's leading organizations may not exist in the next decade due to challenges in managing complexity.