Principles of Communication in Adult Social Care Setting Essay

In health and social care effective communication a key skill all professionals should have when working with families, carers, children and young people. Having this skill helps to build trust it can also encourage the individual to use the services. Effective communication is essential when trying to establish and maintain relationships and it is a process that involves listening, questioning, responding and understanding. However there are many barriers that can effect how effective the communication is a few examples of these barriers could be: language, personality, visual or auditory impairment or a disability. In order to over come these barriers there have been many advances in the strategies that can help in situations where the

Communication eases anxiety of the patients and eliminates more possibilities for mistakes, and lets each party know what is expected of them it also helps the care worker to communicate and use their skills to meets the service user’s rights and needs. In a care home, there are elderly people who may have speech difficulties, be hard of hearing, but the care worker should not use the effective communication skills too much because if the care worker speaks to one of the elderly which has hearing difficulties he must ensure he does not speak to loud as the elderly person may feel intimidated and may feel that the care worker is

The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.

Unit 1- D1: Explain how communication skills can be used in health or care environment in effective communication

1.2 my job role as a care home manage, it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals as mentioned in 1.1.

At regular resident meeting we discuss a range of topics and the residents say what they want in the way of activates, dinner and other things. During this discussion we may talk about health issues and possible ways of dealing with them. Also I have general talks with management and colleagues and we discuss our feeling regarding raising awareness or if we may need extra training in certain areas.

Finding out the history, preferences, wishes and needs of an individual will contribute to their care plan, you would do this by asking and talking to the person concerned, or if they were unable to tell you this information, you could speak with their family. Ask the individual about their life, and what they used to work as etc, if they are able to tell you all of this, then you will learn a great deal about them and this will help you to offer support to them in the most appropriate ways. Residents can often find it hard to

2.3 You can show how and when to seek advice about communication if you feel unsure about something, maybe a physical incident may have taken place which worried you, maybe something was thrown at you. Sometimes complex cases need extra assistance and help can be sought by talking to your peers, line managers, the individuals carer. A line manager or supervisor can help advise on specialist organisations who offer expert advice and services, as it is best not to think or second guess that you can manage the situation by yourself especially if you do not have the necessary skill set to deal with certain communication problems. Professional duty to ensure individuals receive the very best care and support is essential to provide the best service you can for them.

As a care assistant effective communication is a vital skill in the workplace, on an everyday basis. I use all of these below to help promote and ensure the wellbeing of all service users and my colleagues.

Communication is highly important, especially in an elderly care setting. It is useful in many different ways and situations, for example; if the service user had vision impairments, it is important that the professional speaks loud and clearly pronunciating properly however is not patronising in any way making the service user feel uncomfortable. This gets important information, such as changes to medication, across clearly to the service user without them feeling uncomfortable or unaware.

1.2 Communication is really important in the Social Care network because it enables us to understand each individual needs of care that the service user requires. It helps in the

Communication between professions and service users help minimise abuse, as written and oral communications reduce abuse it helps improve the bond between the service user and the care worker. Reports made should be kept and information from service users should be dealt with in confidence, because if the information of the service user is under covered it could mean that they will be facing abuse. For example; if the service user is receiving abuse from a person but they are hearing impaired and can only communicate using sign language, then it will be best if the care worker knew how to talk in sign language as the service user may only feel

Clinical Placements have offered me the opportunity to put into practice what I had studied during the past year but also to grow as a person and change the way I interact with different types of people. At the start of my clinical practice I must admit one of my biggest hurdles was the language barrier between myself and the patient. Being (for the most part) a bilingual country Maltese and English seem to intertwine in conversation, a mix and match of different phrases pushed into each of the other languages sentences. Now while this may be normal for me in everyday conversation, I found myself very uncomfortable and even embarrassed to not be able to speak fluent Maltese to the fluent speakers that so often come to the department. I would imagine myself (as you would) not being able to find the right word in Maltese and switching to using my native English, which I found or at least thought to be quite unprofessional. And so at the start of my clinical placements I more than often tended to observe how patient care played its role in the procedures and for the most part assist in

The intent of this study is to help staff develop positive communication patterns and reduce elderspeak which is based on the work by (Williams, 2001, 2006) and Williams et al. (2003). This awareness should increase staff use of empowering communication with residents.

In many cross-cultural meetings, it is often assumed that standard English will be the most comfortable language to use. However, many indigenous Australians, especially from remote areas, customarily speak their own dialect of English. And “unlike the rest of Australia where the Indigenous population makes up an average 2-3%, the Northern Territory Indigenous populations comprise around 30%” (Taylor, K. A. Linderman, M. A. Stothers, K. Piper, K. & Kuipers, P., 2012). It is important to recognise that (with any patient) if English is not their first language, their level of literacy may be low, so being mindful and sensitive will assist in overcoming this barrier. If the aim is to have the patient understand what is being said, then the use of plain,