As a mature, non-judgemental, compassionate and empathic individual, I consider myself to possess a natural flair for putting people of all ages and backgrounds at ease so they feel comfortable opening up. I strive to constantly remain friendly, warm, genuine and honest with the belief this makes me a more likeable and approachable person. Conversing utalising my strong active listening skills creates a beneficial effect upon my practice as I find it relatively easy to build trusting rapport; a result which is particularly vital to properly comprehend, assess and intervene with the complexities occurring within service users’ lives.
Within my work history, I adapted my approach with tools and techniques to have meaningful and informative conversations tailored around people’s individual needs, age or ability, including direct work with children, using interpreters for those with poor English and involving carers of people with limited capacity. Being flexible and intune to both verbal and non-verbal communication styles allows for the wishes, thoughts, feelings and values of diverse service users to be heard, understood and actioned upon, in line with all essential legislation.
Effective practice is evident within my volunteering when the demeanour of older carer alerted me to a concern. The husband had not spoken about anything troubling him, however, his body language suggested otherwise. Using an open questioning style, I explored the problem and discovered the husband was upset about the quality of the respite provided to his wife, whom had severe dementia. The man was distraught, believing that his wife of 60 years was lacking any mental stimulation in respite and this was resulting in frustration and behavioural change on her return. Nevertheless, despite personally informing those with authority about how he struggled to manage the situation, the man was at a loss how to proceed since nothing happened to reverse the situation. Having observed the protective factor in the loving, mutual bond the couple shared and the evident stress they were clearly under, I advised about the right to have an input in personalising his wife’s care plan. Working around the Mental Capacity Act 2005, I failed to
We often hear that nursing is an art and a science, and I firmly believe that. The way a nurse blends those aspects of care defines the nurse. As nurses, our roles in our patients’ lives vary depending on their needs. We are teachers as well as technical experts, and our ultimate goal is to ensure our patients and families are ready to take over when the
In this essay I will be explaining how I use good communication and interpersonal interactions with the residents I will meet on my work experience at a residential home for older people. I will be explaining the skills and strategies I will use to make communication making sure it is effective. My essay will talk about different types of communication for example one to one, with different types of people, including professionals and service users. I will use communication with a variety of people and consider the most appropriate form of communication to be applied making sure the needs of all individuals are met. I will also explain and discuss Argyle’s
Throughout this reflective account i will refer to the individual I was working with as Gloria. I have not used her real name throughout this piece to protect her identity and to ensure that I am maintaining confidentiality. “You must respect people’s rights to confidentiality” (NMC 2013) Gloria is a 74 year old lady who lives at the residential care home at which I am currently on placement Gloria is under the Adults with Incapacity Scotland Act 2000 due to a diagnosis of Dementia. She is mobile with the aid of a Zimmer frame and is still as independent as her health allows. She requires the assistance of 1 carer for most activities of daily living. After breakfast I offered to take Gloria to the toilet
There are times when we need to adapt our communication style to meeting the needs of individuals and use aids to help them enhance their communication.
We all want to be treated with dignity and it is a very important part of an individual’s life. Working in the health and social care profession it is important to help people maintain their dignity so they can keep their sense of self-respect and self-worth. All health and social care professionals should be sensitive and aware of the needs of people and service users. Just because a person has dementia, they still need to be given a choice and not assume that they cannot make a choice. Not everybody is the same, there are different levels of dementia, so getting to know the service user is vital to challenge discrimination. We also need to make sure that the service user or their families are aware of the complaints procedure. Having policies and procedures are put in place and that staff are up to date on their training.
Are all laws put into place to help protect an individual from abuse whilst ensuring they can still for fill their right and maintain a sense of individuality. If the person is in care the organisation will have policy’s and procedures in place to risk asses and ensure the protection of the carers, organisation and the individual from danger, harm and abuse.
Of course there will be important conflicts of interest between service users and their carers which will need to be faced up to at an individual level. But services should not be provided by exploiting the personal commitment and dedication of carers. Families who care for individuals whose behaviour presents challenges are subject to considerable and continual stress, both physical and psychological. Although staffs is not permanently on duty as family carers can be, they are still subject to the same stresses when supporting people whose behaviour challenges. This is true even in settings which aim to do no more than contain people. Similar concerns apply to staff as to carers. The higher aspirations often found in progressive services impose extra strain on staff and here too it is important to balance the demands of working constructively with people who can be very difficult, day in and day out, with the needs of individual staff for emotional and practical respite and ongoing support. Demographic changes and rising expectations will
Health and social care settings can present a variety of barriers to effective communication and interpersonal interaction. However these barriers and environmental factors can be overcome with the use of specific strategies targeting specific barriers.
It is essential to manage risks associated with conflicts or dilemmas between an individual’s rights and duty of care by finding a level of balance. It is important that the care giver put personal feelings aside and look objectively at the situation. The right action should always be taken even if emotionally this is hard to do.
This unit develops understanding of the values and principles that underpin the practice of all those who work in health and social care. The essay consider theories and policies that underpin health and social care practice and explore formal and informal mechanisms required to promote good practice by individuals in the workforce, including strategies that can influence the performance of others. The first part of this essay will consider how principles of support are implemented by using Overton house residential care home to evaluate and explain how principles of support are applied. Key concepts such as person-centred approach and dilemmas and conflicts arising from the
Active listening can be significantly impact a persons’ healthcare experience. When your only interaction with your caregiver occurs when they are obtaining clinical information from you, you can start to feel detached from your identity; one can feel more like an object than a subject. Jim Mulcahy expresses the profound effects non-evaluative active listening can have on someone through his own experiences in the healthcare system. Based on Mr. Mulcahys reflection it is important to maintain a balance of professional and personal communication with patients. For Mr. Mulcahy this behavior helped facilitate and encourage his recovery. Active listening is a gateway to developing a deeper understanding of patients’ feelings, and can help them
Self- Awareness is being met by respecting client’s personal moral, ethical and values. I am an intake specialist at my current employment. I am the first person who meets with the client to get all consents sign before they start treatment. If I do not feel comfortable working with a client, I inform my supervisor so another person can finish the paperwork for me. As an intake specialist I respect clients personal moral, ethical and values and if I do not feel comfortable working with them I will refer them to another provider that will help them more.
After a deep reflection, I identified my ability to relate to people on a one-on-one level as one my strengths. This strength was demonstrated in my first session. I think it was fairly easy for me to build rapport with my client because I could relate to some of his life struggles. I also think was able to relate to my client because I was able to create an environment in which he felt comfortable telling me about very personal aspects of his life. This was particularly important because we discussed issues regarding his relationship with his wife. I think I provided a non-judgmental platform for him to speak honestly. In addition to relatability, I also think I demonstrated a strength in my ability to remain open minded and reflective after each session. To exemplify, I was able to note moments in the session that did not well and needed
Though I am naturally empathic and perceptive of the emotional experiences of others, I have learned the importance of balancing this trait with objectivity and rationality. As a sensitive and opinionated individual, I have refined my ability to exercise discretion and maintain professionalism in emotionally-charged situations. Social work clients, especially those in vulnerable or distressed states, need a clinician who communicates in a way that makes them feel respected and validated, while helping them feel confident that their issues are being interpreted and addressed in a sensitive yet unbiased manner. Practicing these perspectives has helped me overcome personal challenges that could jeopardize productive communication, such as panic attacks and emotional outbursts. As such, I am well-equipped to remain composed and effective in tense
In the article, Compassionate Communication in The Workplace: Exploring Processes of Noticing, Connecting, and Responding, Miller (2007) discusses three different processes that make someone an affective compassionate communicator. The study was conducted by analyses of interviews with twenty-three people who work in a service job. The finding indicated that while the three processes, noticing, connecting, and responding, are the basis for a compassionate communicator, there are many complexities with each (Miller, 2007, p. 1). The first process, noticing, focuses on noticing someone’s need for compassion and specific details that could help you communicate the most effectively with the person you are attempting to have interactions with (Miller, 2007, p. 5). This noticing physiological factors, nonverbal reactions, and cognitive interpretations like those discussed in the textbook. The second process, connecting, discusses how you relate to the person’s emotions through personal experiences and perceptions made about their situation (Miller, 2007, p. 10). This process is about sharing a similar situation