PERFORMANCE MANAGEMENT PLAN
March 3, 2014
Caroline Guthrie
Performance Management Plan for Landslide Limousine Service
Creating a performance management plan for Landslide Limousine Service is something Atwood and Allen Consulting will develop to assist LLS in this course of action for how to manage employees. Most small business owners are almost clueless when it comes to hiring and managing employees and this is where most of the issues may arise. This is where Atwood and Allen Consulting can guide and direct Mr. Stonefield in the right way to look at his business as a whole and how the right or wrong employees can impact the success of the business.
. To start a performance management plan, LLS needs to look at
…show more content…
Customer service is the most frequent line of work and also sometimes the hardest. If a person does not feel they were treated appropriately, they will complain and find someone else to give their business to. This performance management plan will be designed to motivate both the owner and employees to remember why they are in this business and want it to succeed; money.
There are many benefits to developing and using a performance management plan. Having a plan in place will help to build a viable business model on the direction a business should go. A (PM) will assist on how to concentrate on the customer and their needs. How well an employee is able to make specific provisions for their customer and do things their competition may not be doing or do not offer. With a plan in place will help a business stay competitive and even gain a competitive edge over their competition. Using testing, role play, interactions and conversations can aid with the (PM) because information is shared and the communication is effective. Goals set and met, observations made and surveys conducted, all assist in illustrating an employee’s performance and how a manager can use the performance management plan to develop the employee in areas that are not as strong and encourage / recognize them in the areas where they are strong. Instead of viewing a performance management plan as another useless and inefficient overhyped tool;
In order for an organization to achieve long term success, it must consistently evaluate those plans and consider all of the organization’s entities and how they link together. By appraising the existing performance management process, it forces deeper analysis of the process, as well as its intended and unintended influences towards employees and the organization.
Defined as “a process by which managers and employees work together to plan, monitor, and review an employee’s work objectives and overall contribution to the organization,” performance management represents an integral aspect of human capital management that has evolved dramatically over the last few decades (HR Resource Center). From the 1970s where annual evaluation was the standard, to results-based evaluations measured by outcome-oriented goals, present day performance management focuses on continuous communication, coaching, and feedback between a supervisor and an employee to accomplish both the strategic objectives of the organization and the career goals of the employee (UC Berkeley Human Resources, 2016). However, an efficacious performance management system requires more than an update of an organization’s performance management process and strategies.
Performance management relates to an organization’s ability to implement a system to evaluate and advance employee performance. Achieving peak performance requires consistency, clear objectives, and constructive employee evaluation. According to Mithas, Ramasubbu, & Sambamurthy (2011), an organization must design the performance management system based on extensive research about the organization’s mission, and then properly communicate the purpose of the system to employees, stakeholders, and decision makers. After the performing the research, the information should be used to establish the appropriate performance management specialized for the organization. In addition, an effective performance management system should align
Week four brings about the request for the development of a performance management framework plan for Landslide Limousine via Atwood and Allen Consulting firm. To develop a plan that will be beneficial to Landslide Limousine we will review specific aspects of the business philosophy and methodologies in terms of relations to performance management. In creating this performance management framework, we will use applicable information provided by Landslide Limousine as well as make some general assumptions. We will take recommendations that ultimately assist the client in developing their own Performance Management Framework to include suggestions of key performance indicators, reporting metrics, and the processes to maintain such resources. We will embrace a methodology that assists them in acknowledging defined business benefits. The methodology is established first on key leadership buy-in, then by developing a structured appraisal method based on growth methodologies. This approach puts the business in control with leading best practice focused around reasonable application, exhibited through usage, and constantly refined by the customer 's encounters.
Below, as requested, is a performance management plan formulated for the future of the Texas Landslide Limousine Company. The new Landslide Limousine business of about approximately twenty-five employees are opening in Austin, Texas. In previous communications with Atwood and Allen, the desire to start Landslide Limousines in Austin, Texas was expressed. The
Performance management is a tool that managers use to ensure that their companies remain at the top of their competitive edge. The Chartered Institute for Personnel Development (CIPD, 2008), defines performance management as a method by which individuals and teams are managed in a way that achieves high performance at an organisational level. The individuals within the organisation share an understanding of the achievement goals of the organisation. In order to achieve this, a general strategy is created, with each individual within the organisation understanding his or her role and requirements within such a strategy
As a consultant at Atwood and Allen consulting I was tasked with putting together a Performance Management Framework for recommendation, to our client Bradley Stonefield’s company Landslide Limousines, it’s important for us to examine the characteristics of performance management. I will be optically canvassing the different topics to come up with a performance management plan that the company can utilize to identify areas for amelioration and areas of knowledge. This plan will avail the client in aligning the performance management plan to the organizational business strategy, the completion of a job analysis process to identify the skills needed by the client's employees, and organizing performance philosophies. My plan will avail the client
Performance Management is to drive improvement in business goals and objectives. Performance Management can be seen to motivate and retain high
The implementation of a performance management system will allow managers to implement a goal setting process while periodically evaluating, coaching and rewarding their employees for the job that they have been hired to do. While participating in performance management meetings between managers and subordinates is not a pleasant environment, it is a necessary part of the corporate setting. If there is no formal performance management system in the workplace, the management team runs the risk of job performance and employee morale declining.
Bradley Stonefield is starting a limousine service, doing business as Landslide Limousine Service, located in Austin, Texas. One of the first steps in starting a successful organization is to have a performance management plan. The performance management plan should cover four key components; managers should provide the chauffeurs constructive performance feedback, chauffeurs ability levels, the process which ability is measured, and a plan for improving in areas that chauffeurs may not be meeting Landslide Limousine’s standards.
If Landslide Limousine wants to have any sort of success in the long run, managing the performance of employees will be a necessary part of the management team. In order for Landslide Limousines to define the right job skills needed by their workers, a strong job analysis and organizational philosophy must be established. In this paper I will discuss the alignment of the performance management framework, the performance philosophy, the job analysis that will be used to identifying skills the right skills needed to do the job, the process for strengthening skill gaps, and lastly the process for giving effective performance feedback.
Performance management is an active role a manager can take in his/her relationship with employees. Traditional methods of providing feedback to employees, most usually through an annual review, which actually serves to increase tension in both the manager and employee, are rarely constructive. Instead, performance management should be an on-going process. The most effective performance management styles, according to Pharmacy Management, Leadership, Marketing and Finance (Chisolm-Burns et al. 2011), can be described with the acronym SCORE: Strategic, Communication, Opportunity, Recognition, Engagement. Following is a detailed summary of each tactic.
Manager education for those leading the performance management process is necessary to ensure they take it seriously, and understand the many benefits (both to individual employees and the organisation) of a high-performing performance management system. Knowledge on the practicalities of effective implementation of performance and development plans would ensure they actually facilitate high-performance. This would enable managers to more accurately identify and clarify performance expectations, which would in turn enable them to set performance objectives that will drive high performance and can be measured reliably, with high levels of validity and specificity. Additionally, where necessary, managers should be trained on how to coach effectively to improve performance, and develop the skills and capabilities of their employees
Performance management can be used as organisational guidance wheel, supporting all components of the organisation to move together in a proper direction. if more than few departments are not aligned to what the organisation has set out to achieve, it will be hard for the organisation to steer smoothly (kermally
Performance management is the process of creating a work environment or setting where people are enabled to perform to the best of their abilities. Performance management is also a whole work system that begins when a job is defined as needed, and ends when an employee leaves the organization.