NVQ level 3 unit 68

Training is used to build knowledge and skills after employees have made the personal decision to support the change.

afe ire S guard h rs dults Boar d gA in Glouce uth ste o S Easy read South Gloucestershire Safeguarding Adults Board Winterbourne View Hospital A Serious Case Review By Margaret Flynn The Winterbourne View Hospital Serious Case Review What happened?

There are a number of different relationship theories, such as; Levinger's Relationship Stage Theory, Filter Theory, Stimulus-Value-Role Model and other Stage Theories like Erikson's Developmental Stage Theory, Devito's Relationship Stages, Kohlberg's Stage Theory and Fowler's Faith Stage Theory to name but a few.

I am currently an assistant manager i do work with customers every day so i do provide great customer service , knowing its all about the customers and to help them with any need because with out them we would not have our jobs. I am bilingual so i believe i can help with our hispanic customers to assist them and help them find what they need. Also i know how to learn very quickly or catch on to things i need to learn to succeed in any way. I know how to answer telephones in a professional manner and be professional as well so the customer can trust me and the company so they can know we handle things in a professional manner to get their needs done the rite way, i like to go the extra mile to satisfy our customers in any way

Evaluate any feedback received. Discuss the findings with the Chair/people involved in organising the meeting. Agree whether changes are required/appropriate.

When looking at the services that had been previous delivered, these were not centred around the individual but the organisations who provided the service. People were expected to fit in and never given the opportunity or the choices in how it was delivered. The changes in societal attitudes brought about new initiatives which resulted in huge shifts in how services are delivered today with most people being offered personal budgets. people can now plan for the support they need as they know what they can and can't do so makes it easier for them to decide the amount / type of support they require once it's been identified. Having person centred planning keeps the individual at the heart of all decision making, allowing for choice and control

In my workplace, each resident has a personalized care plan. We speak to individual about his life, his family, wishes and preferences. We ask residents what they want, how they want it, who should be supporting them, etc. Then we put support in place to help them to achieve their goals, we help individuals find positive aspects in their lifes. To keep positive changes in place we must keep re-evaluating the individual wishes to keep their care plan up to date. The research shows that person-centred planning is associated with benefits for individuals and lead to positive changes in the areas of social networks, family, friends

Every 3 minutes a child under the age of 15 is diagnosed with cancer worldwide. (150,000 p.a.) 1

People respond to courtesy and feel comfortable when they know they have your respect. This helps them to be open and willing to ask questions when they don't understand something. By making people feel comfortable, you help them to be better listeners. Avoid words that require a dictionary when communicating cross-culturally. Pepper your communication with words that everyone understands.

I read the unit policy about emergency situations, accidents and incidents like fall. I also asked my preceptor about the forms that needs to be filled out when there are accidents and incidents like fall. When there is an incident of fall in the unit, the staff needs to act promptly to check the resident’s condition e.g. neurological vital signs, injuries sustained, any fractures, dislocations etc. The staff also needs to treat the resident’s wound if he sustained any injury from the fall. In addition, the staff should inform the resident’s family and fill out an incident/accident form and document it on the progress notes.

Person centred planning is planning to make the individual live a more independent life by focusing on the person's goals, needs and wants by allowing the individual to be in centre of their care. This approach allows the individual to make their own decisions so that they are mindful of what is taking place in their lives.

If the allegation is about my manager or the manager is unwilling to do anything, I will follow my company policy of reporting abuse and report to CQC.

In this essay I will be exploring two different concepts and what they mean to individuals in different care settings. After this, I will discuss how these concepts can enable health practitioners to provide person-centred care for individuals in health and social care environments. I will then go on to explain how my learning from this module will inform my practice in my first assessed placement setting.

Person-centred care in Australia refers to putting the patient first when it comes to their own health care needs. This is achieved by empowering patients to make decisions regarding their health once they have been provided with all the relevant information (Pulvirenti, McMillan, & Lawn, 2014). Person-centred care, also known as patient-centred care, provides patients with individualised, respectful health care. It includes ensuring patient dignity, readily available health information, in an appropriate language, involving patients in decision making, and identifying and respecting patients cultural, social and religious beliefs when providing care (ACSQHC, 2010).

A study into the nurse’s perspective regarding person-centred care by Ross et al. (2015) recognised that based on various studies by others there are many different interpretations of person centeredness. The study found that from the nurse’s perspective many things were essential to make up person-centred practice. The nurses identified staff’s attitudes, teamwork, empathy and recognising a person’s individuality as key components of person centeredness. Similarly, Scully (2015) recognised in order for high quality person centred care to be delivered leadership, delegation and communication amongst nurses is vital. McCormack and McCance (2017a) summarize these findings in their ‘Person Centred Framework’, which recognises in order for person-centred care to be successful it must involve everyone involved in the care and not just the person who is the patient. Likewise, The NMC Code (2015b) is designed to promote excellence in care