Today I did my internship in the radiograph area of the clinic. Due to an office closure the Tuesday prior, the patient count double. This is because all patients were rescheduled for the next Tuesday without staggering their appointments. We were working franticly to move patients, but on this particular day the office was understaffed. I was in the radiograph room taking radiographs. I captured the radiographs of about 30 patients. At four bitewings a piece, that’s a lot of pictures. I was able to do it in a timely manner. I was fine with it though because I needed more practice on my radiographs. The receptionist/office manager had mentioned that if I had not come, it would have taken twice as long. There isn’t anyone actually on the payroll. Because of this, help varies quite a bit on a daily basis. As always, the office had a cheery atmosphere. Everyone was so positive and ready to work. I found an app that allows me to speak to patients in Spanish. Although it worked quite well, I expressed my desire to be fluent. One of the dentists offered to teach me Spanish in exchange for me correcting her English. She says she always asks for people to correct her, but no one will. I think it’s …show more content…
I was surprised because usually there are so many that often, the receptionist finds busy work for them to do. A few patients volunteered to help out while waiting for treatment so we had some hands on deck. Like always, the common goal was to get patients in and out. It was nice to see the patients help out. I’ve never seen it this busy before but we got through rather quickly. I didn’t get a whole lot of time shadowing, as I was in the back taking radiographs. However, I did learn how to explain this as simply as possible. I had a lot of patience, no pun intended. A lot of the patients couldn’t speak English, had a hard time opening their mouths, or both. All in all, we made it through the day and I loved every minute of
Everyone in the office has known set guideline of what their daily tasks that they are to complete. I think this is attributed to such the calm mood in the office. There are times that things can get hectic and, usually during our morning meetings, but after that the mood dissolve and disappear. There is a front desk as you walk in the front door, since I have started at the agency there is no one there. For the most part there is no need for a receptionist. None of our clients physically come into our offices. We go to them, in the comfort of their home. This is because our clients are our clients because of terminal or chronically ill patients. We are there to provide a comfortable life. With there being so many workers in and out of the office, whoever is working from the office, becomes the receptionist. I’m defining the Receptionist role as answering the phone. Our phones ring constantly. When our patients have questions, are concerns, it is the quickest way to get a hold of us. While each of the workers who visit the patients has a cell the office is also another way of contacting us. It is fundamentally important that our patients and patient’s families can always get in contact with us. We as a company are literally a phone call away and when patients need us, we are there as soon as possible. Communication in the office is completed in several different ways. There are emails, face to face contact, and phone
I arrived at 7:45 am that Wednesday morning and introduced myself to Mandi Yanagibashi, a supervisor to the Radiology department. Mandi wrote out a schedule consisting of six different modalities within the department. I was granted one hour of observation in each area and was instructed to keep an eye on the time, as it would be my responsibility to get myself from place to place. My day was arranged as follows: Nuclear Medication (NM), X-ray (XR), Computed Tomography (CT), Ultrasound (US), lunch, Magnetic Resonance (MR), and finally CT/XR Emergency (ER).
For todays clinical, I was located at the office in Pineville. To start the day, Mrs. Faranda went over the computer system and planned out her day based on her goals set for each patient. She planned out which patients she would need to call first. After that, she showed me how to look and see which patients were in the hospital and which were located in the emergency department. Lastly she me different thing in the computer system like the social determinants of health and the medication system. She also went over resources. To end the day, she made a few phone calls and tired to reach out to certain patients. Overall, I enjoyed my day and being able to learn more about Community Care of North Carolina.
Prior to walking in, my expectations for what I was about to partake in and experience were all over the place. I didn’t know whether to expect the absolute worst types of situations going on such as people being rushed into medical rooms or the most basic situations such as patients waiting for a strep throat test. I did expect to see a wide range of patients in terms of race, class, age, and gender. Contrary to the patients, I didn’t expect to see a wide range of race, class, age, and gender within the staff. I expected to see mostly female nurses, and male doctors, majority being Caucasian and middle age. I didn’t expect there to be that much security or any type of possible crime that could go on within a medical facility. I expected the waiting area and facility to be very large, large enough to accommodate a lot of patients at once. Lastly, I expected that taking our field notes would be a challenge because writing notes down in front of patients would be awkward and during interviews it would be hard to conduct a good interview while writing the whole time.
I have never cared for a patient of a different language. One day, I was asked to deliver a dinner tray to a patient. As I was beginning to set up the patient’s dinner tray she asked me a question. I could not understand her question because she spoke in broken English and had a strong accent. I sat down with her to try and figure out what she was trying to say to me and I realized she wanted tea with her dinner, but I could not understand what kind she wanted. So I went into the kitchen and grab all the different kind of tea bags for her. She was very pleased, and I was pleased that I was able to help
As per usual, I volunteered in the operatory of the Allen Saxe Dental Clinic. Today, I was the only dental assistant working. We had a moderate patient flow, but we seemed to get everybody out in good time. I interacted with the front desk receptionist, hygienists, and the dentists. Usually I would interact with the other pre-dental students volunteering, but today no one but me was there. My favorite dentist was in the office today. She was so happy to see me and she requested that I work with her, even though I was actually initially placed with another doctor. My interactions with the hygienists were no more than just a simple hello and good morning.
It is fascinating how changing a few letters in a word can create an entirely different meaning to the words. Who do we call a Technologist or Technician? In the healthcare field, these words have easily been interchanged simply because in many labs and practices, everybody does everything, as far as they are qualified to work in a lab. However, there are clear and distinct differences between a Technologist and Technician.
All staff meets briefly to make everyone aware of how many patients are booked; how many appointments are confirmed; and how many appointments are available. Staff is also informed of who will be out, who will be late, and what things need to be done if time permits, so that priorities for the day may be established.” (Schuman, August 2015)
This week has been crazy busy. We have had all kinds of animals, with all kinds of issues. We've been so busy that our appointments have been back to back, with little time between. This kind of sucks for the patients since we only have two rooms, and usually one doctor on staff, but we are pretty efficient and everyone gets in and out in a timely manner. Of course with the priority being that everyone gets the treatment they need and their questions answered.
What are the differences between professional component and technical component of radiological services? Knowing the difference is extremely important because the difference can mean a monetary difference to the physician, on how much reimbursement will be. Knowing this and knowing which to bill for also makes an important difference. The professional component covers what the physician does, which is the interpretation, and nothing else. The technical component covers any equipment used, facilities, non-medical staff, and supplies, everything needed for the procedure, except the physician. We also should include the global billing, because that is when all charges, including the physician, and the equipment, facilities, and such were completed at one location. Global is a combination of professional and technical charges because all services were performed at one location. There are modifier codes that are added at the end of the procedure codes that indicate what type of service that is being billed.
I went to the Kennebunk Veterinary Hospital on March 8, 2016. This was my fourth week of clinicals but my first day at this site. I went there around ten minutes early and they took me right back. Everyone was very nice and welcoming towards me. My supervisor was not there but she should be next week. When I got to the back room I met all of their doctors, Dr. Shively, Dr. Odrzywolski, and Dr. Porell. I shook hands with them and introduced myself. They then brought me over to one of their veterinary technician, Kathy. She was very nice and gave me a tour of the place. She introduced me to the other technicians and the office staff then showed me the patient rooms. Kathy also showed me their back room where they keep the pets that are staying overnight and their cat that lives there. She was also showing me how
I arrived at clinical 0630 and picked up patient information the morning of. I reviewed all assigned diagnoses, medications, labs, and orders with my assigned students, and we discussed our plan for the day. We both took report from the patient's nurse and then Elizabeth presented at preconference. Kala shadowed the Nurse Lead and I helped Elizabeth with brief changes, pericare, and vital signs. I continued to check on both Elizabeth and Kala throughout the day. Last, lunch and then post-conferance.
It was a really short day for me, so I just worked on completing more referrals and watching Donna check-in patients. There are quite a few steps on Donna’s part that include: checking to make sure that the insurance has not changed, the pharmacy has stayed the same, collecting copay, and a lot more things that I need to still get in there and learn. We had one particular patient that had a procedure scheduled for weeks that we had to reschedule until insurance differences could be worked out. He was not a happy camper, but luckily he directed his anger toward the insurance company and not us. I haven’t got to really be in the front office much this week because of the need in the clinical area, but I hope to get more experience in this area
Your health should be your priority, but more often than not, life’s other stresses and strains can get in the way. Main Street Radiology has become a leader not only in bone density testing, interventional radiology, and nuclear medicine, but also in convenience and welcoming care for all of their patients.
This past Friday at the Cardiac Catheterization Lab my mentor was not there but I still got to do everything that I enjoy doing, like watching procedures and talking to the doctors, nurses, and staff. When I arrived I knew my mentor would not be there so I had asked another one of the ladies in the office if there were any surgeries that were going on for me to watch. After I was given scrubs to change into I was able to go into where the surgeries are happening. I went into the control room that I was told to go and the nurses and other staff were preparing the patient and setting up the computers and everything they needed before the doctor arrived. The surgery overall was one I have seen before and not as exciting as some of the more unique and different ones that I have seen previously.