CMI Level 3 Diploma in First Line Management
Jackie Bowen
Tutor Name: Liz Pawlowski
Title: Meeting Stakeholder Needs
Unit: 3003
Contents Page Page Number * Title Page 1 * Content Page 2 * Aim of the report 3 * Identifying Stone Computers key stakeholders 4 * Understand the process required to continually 8
Improve meeting stakeholder’s needs * Be able to prepare a case to support a change in meeting 11 Stakeholder needs * Bibliography 14
Aim of the report
In this report I will be focusing on how to identify, meet and support all stakeholder requirements within my Job role, I will base this report on my role as progress controller at stone
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| Continues to improve cash flow. | SLA | | | Don’t meet the customer SLA customers are less likely to purchase more products. | N/A | Product Quality | | | Keeping quality high keeps customers satisfied to secure future orders to maintain profit. | Maintaining high quality also keeps costs down to help improve cash flow and keep overhead cost to a minimum. |
Table 2, showing our objectives to achieve the stakeholder’s needs within the organisation.
1.3 Identify the work plans with the team, gaining commitment to meet stakeholder needs.
The management team at Stone Computers hold weekly operational meetings to inform the operations team of the importance of maintaining the key objectives shown above in table 2, in this meeting we discuss what our current key performance indicators (KPI) are and how we can improve these to meet the customer and the stakeholder’s requirements. We set daily targets for the production line to try and meet the demand of the service level of agreement. As a progress controller I analyse the orders and prioritise the sequence in which they go down into production to be processed to try and keep our target greater 90% KPI.
1.4 Evaluate and modify the work plans to meet the stakeholder needs.
To monitor the KPI of the business a monthly report is run which gives us the percentage of orders that were shipped and delivered to the customer within their 10 working day SLA,
Describe your plan to engage your agency in a discussion of your evaluation project. Indicate who you will talk to, how you will present your evaluation project, and what strategies will you use to engage their support and participation in your evaluation. Reflect on what personal strengths you bring to this process.
Inside CVS Health, there are many stakeholders that come into play and are effected by the new change. The employees, customers and clients, suppliers and venders, investors, and local communities, are the stakeholders that are involved with and are close to CVS Health. CVS Health believes that staying close and involving their stakeholders to their CSR strategy, will help them be successful. Having employees that help contribute to the purpose that CVS Health stands for, helps the consumers get on a path to better health, and also contributes to the local communities outside of work. I am going to select ‘employees’ as the stakeholder for this analysis.
The maintenance costs and other operating costs, allows the company to offer low price solutions to its customers (Investopedia, 2017).
Cost minimisation however, cannot be pursued without attention to quality - there must be a balance between the two
Mary, a 31-year-old single mother of three children (ages 9, 5, and 3) has been seeing Annabelle, a mental health counselor at a community mental health center for about 4 months. She has become increasingly anxious over past few weeks and reports that she feels frightened all the time, is unable to sleep through the night, and worries that “something horrible is going to happen.” She also admits to having a “couple of drinks” during the evening several times a week. Mary shared during her last session with Annabelle that she is very worried that she is a horrible mother and is afraid that her children will be taken away and placed in foster care.
Managing the vast portfolio of stakeholder demands is one of the most important jobs of the CEO. All leaders must prioritize how they will address the different stakeholder needs. For Robert Nardelli of Home Depot, the 2011 Annual Report provides some
All internal stakeholders want to be part of this development and are motivated to make it work
When individual practitioners and stakeholders are asked, much disagreement still exists over what constitutes best practice. Q methodology identify four distinct views of best practice from those who had taken part in ten participatory processes, who differed over how to tackle issues of power and trust, and the role of strong leadership/direction and scientific information. However, such views are not contradiction. (Webler and Tuler, 2006 )
The Key Performance Indicator focus on the objectives and goals of a company’s performance, it is a way for the company to determine if they are on the right track toward their goal and objective. This is a way for managers and leaders to have a better understanding if they company is on track to success or not (Pirlog, R., & Balint, A. O.,2016,p.175).There are four main areas that use the KPI, which is revenue improvement, cost reduction, process cycle-time improvement, and increased customer satisfaction. However Charlotte Russe does employ the Key Performance Indicator which uses many different KPIs to measure the customer service strategy. Some of the KPIs that are used to measure the strategy are overall satisfaction, conversion rate,
Every stakeholder have their own process and roles, it can affects or can be affects by organization’s action. All stakeholders have own satisfied and unsatisfied (appendix 2).
Why is it important for representatives from your targeted population to be involved in goals and developing program objectives?
In order change to take place, the identification of a core change team or change leadership is essential. Therefore, the next step in the transformation process is identify the key stakeholders. For the purposes of this action plan, a Savage’s (1991) definition of stakeholder will be used to serve as a base for identifying the core change team. “have an interest in the actions of the organization…and the ability to influence it”. This definition can be further quantified in seven stakeholder attributes used to assess the level of influence each stakeholder possesses (Mitchel Agle, and Wood, 1997). The above definition and attributes are compiled to complete a stakeholder map to further identify resisters, bystanders, helpers, and champions.
For decades, corporate social responsibility was viewed, both internally and externally, as an insincere marketing effort made by corporations for the sole purpose of increasing their profits. Today, however, companies and consumers alike are realizing that corporate social responsibility, or CSR, can be done in a way that benefits both parties. One perspective, stakeholder matching, requires that any specific statement about the relationship between a firm’s social performance toward a stakeholder group be measured by financial or organizational performance that can be directly correlated to that action. Essentially, the approach clarifies that advantageous CSR is not about having corporate employees pick up trash once a year; instead, effective CSR practices benefit both the firm and its relevant environment in a tangible, worthwhile, and measurable way. In this paper, we will discuss C-Leveled, an organization that advises startups and new businesses in the Pittsburgh area that are interested in making an impact while creating a sustainable business model. By applying the principles of stakeholder matching, we will make a business case for various stakeholders to support C-Leveled’s efforts to generate business opportunities while addressing local food sustainability. Specifically, we will look at creating an efficient supply chain, a favorable cost structure, and increasing a variety of business opportunities available when
Due to the recent trend in visualization and advanced technology in dashboard, corporations are increasingly captivated with dashboards due to their vast ability to allow the users visualize data in an interactive and engaging manner. The ability to use key analytics and technology to manage performance through the use of key performance indicators (KPIs) provides great benefits to companies and corporations. Companies may use KPIs to set targets, identify trends, determine potential issues and opportunities, and plan future activities to help increase performance.
1. Decide on a set of appropriate actions (minimum of 2 per stakeholder group) that you can take to maximise the chances of the following stakeholder groups actively participating in your project: Divisional Finance staff, HQ Finance staff and the I.T. team. For each action that you suggest ensure that you consider both the potential positive and negative sides of your approach. (6 marks)