TestQuestions
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School
Western Governors University *
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Course
D412
Subject
Mechanical_engineering
Date
Apr 24, 2024
Type
docx
Pages
2
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A.
Using the information in the scenario for help desk ticket 1, do the following:
1.
Provide screenshots of the identified problem and the resolution. Screenshots must be clear, with a full view of the screen, and include the date and time.
2.
Create a root cause analysis write-up by doing the following:
a.
List the tool(s) used to identify the problem.
b. Explain why the tool(s) was (were) chosen to troubleshoot the problem.
c. Explain the steps of the troubleshooting process that were used to identify the
problem and a resolution to solve the problem.
B. Using the information in the scenario for help desk ticket 2, do the following:
1.
Provide a screenshot of the identified problem. The screenshot must be clear, with a full view of the screen, and include the date and time.
2.
Create a root cause analysis write-up by doing the following:
a.
List the tool(s) that you used to identify the problem.
b. Explain why you chose the tool(s) to troubleshoot the problem.
c. Explain the steps of the troubleshooting process that were used to identify the
illegal FTP site and a recommendation to solve the problem. Include the IP address of the illegal FTP site.
C. Using the information in the scenario for help desk ticket 3, do the following:
1.
Provide a screenshot or screenshots of the identified problem. The screenshot(s) must be clear, with a full view of the screen, and include the date and time.
2.
Create a root cause analysis write-up by doing the following:
a.
List the tools that you used to identify the problem.
b. Explain why you chose them to troubleshoot the problem.
c. Explain the steps of the troubleshooting process that were used to identify the
problem and a specific recommendation to solve the problem for the organization.
D. Using the information in the scenario for help desk ticket 4, do the following:
1.
Provide screenshots of the identified problem and the resolution. Screenshots must be clear, with a full view of the screen, and include the date and time.
2.
Provide a root cause analysis write-up by doing the following:
a.
List the tool(s) used to identify the problem.
b. Explain why you chose the tool(s) to troubleshoot the problem.
c. Explain the steps of the troubleshooting process that were used to identify the
problem and the resolution to solve the problem.
E. Using the information in the scenario for help desk ticket 5, do the following:
1.
Provide screenshots of the identified problem and the resolution. Screenshots must be clear, with a full view of the screen, and include the date and time.
2.
Provide a root cause analysis write-up by doing the following:
a.
List the tool(s) used to identify the problem.
b. Explain why you chose the tool(s) to troubleshoot the problem.
c. Explain the steps of the troubleshooting process that were used to identify the
problem and the resolution to solve the problem.
F. Using the information in the scenario for help desk ticket 6, do the following:
1.
Provide a screenshot of the identified problem. The screenshot must be clear, with a full view of the screen, and include the date and time.
2.
Provide a root cause analysis write-up by doing the following:
a.
List the tool(s) used to identify the problem.
b. Explain why you chose the tool(s) to troubleshoot the problem.
c. Explain the steps of the troubleshooting process that were used to identify the
problem and a recommendation to solve the problem. Include a complete list of unauthorized open ports.
G. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
H.
Demonstrate professional communication in the content and presentation of your submission.
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